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Customer Service Advisor
3 months ago
Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions novatrices pour améliorer la vie de millions de personnes en connectant les employés, les sociétés et les commerçants du monde entier. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.
Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale offrant des opportunités infinies.
La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité, et contribuez à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de divers critères.
Customer Service Advisor
Royaume-Uni – Swindon
Travail en équipes et les week-ends
Temps plein
Nous recrutons actuellement plusieurs Conseillers en Service Client pour rejoindre notre équipe. Dans ce rôle passionnant dans le secteur financier, vous serez en première ligne et le premier point de contact pour nos utilisateurs de cartes. Votre objectif sera de gérer les requêtes avec efficacité tout en respectant nos normes de qualité.
Rôle et Responsabilités:
- Gestion des demandes des clients par téléphone, e-mail et webchat
- Enregistrement et résolution des insatisfactions et des plaintes des clients
- Traiter tous les contacts dans les délais impartis
- Application des procédures standard de service client
- Liaison avec les départements internes - Conformité, Opérations et Finance
- Utilisation de nos systèmes actuels pour enregistrer les détails précis de toutes les demandes des clients
- Utilisation de diverses applications de service client internes
- Contribuer directement au niveau de satisfaction requis par les clients et les titulaires de cartes d'EdenRed
Compétences & Expérience:
- Capacité à travailler dans un environnement dynamique
- Sûr de soi en travaillant en équipe, mais aussi seul avec initiative
- À l'aise avec la suite Microsoft Office (Excel, PowerPoint, Outlook)
- Capacité avérée à organiser sa charge de travail, prioriser et gérer des demandes changeantes et prioritaires
- Expérience démontrable dans la gestion de plaintes complexes et émotionnelles
- Grand souci de l'exactitude et de l'attention aux détails
- Compétences exceptionnelles en communication, à la fois verbale et écrite
- Capacité à rester calme dans un environnement animé et sous pression
- Capacité à négocier et à trouver des solutions pour les clients
- Compréhension professionnelle de l'importance du service client de qualité, ainsi que la flexibilité, la capacité à gérer plusieurs tâches et de bonnes compétences en résolution de problèmes
Avantages pour les Employés:
- 25 jours de congé annuel et jours fériés (ou équivalent pour les rôles en horaires décalés)
- Indemnités de maladie et protection des revenus
- Assurance vie (4x le salaire)
- 2 programmes d'aide aux employés en matière de bien-être pour le personnel et les membres de leur famille avec Metlife et AIG
- Plateforme d'apprentissage numérique EDU
- Collations et rafraîchissements gratuits au bureau
- Programme de bénévolat
- Événements sociaux
- Régime de pension personnelle à cotisations définies avec Aviva – employeur 6% avec une cotisation minimale de l'employé de 3%
- Plan de bonus discrétionnaire basé sur la performance de l'entreprise et personnelle
- Régime de transactions de congé (acheter ou vendre jusqu'à 5 jours)
- Couverture médicale et voyage international avec AXA PPP
- Adhésion à une salle de sport subventionnée ou allocation mensuelle de 20 £ pour une salle de sport
- Programme de bonus de recommandation des employés
- Prêt de voyage sans intérêt pour bus et train
- Programme Vélo pour le Travail
Diversité:
Edenred UK est fière d'être un employeur offrant des chances égales. Nous ne discriminerons aucun candidat ou employé sur la base de divers critères prohibés par les lois locales ou nationales applicables.
Postulez dès maintenant et venez vivre une expérience enrichissante avec nous
