Inbound Customer Service Advisor
1 week ago
Job Title:
Inbound Customer Service Advisor
Salary:
£19,500 per annum
Hours:
Monday to Friday 37.5 hours per week
Our client is keen to recruit an Inbound Customer Service Advisor to join their growing team in Swindon.
Job Requirements
- To be the first point of contact for inbound calls.
- Understanding and communicating up to date information on products and services
- Identifying booking opportunities and leads.
- Discuss the current difficulties with service users, advise what will happen next and inform of any potential costs.
- Contact patients on how they found the experience
- Refer patients if they are experiencing any issues
- Triage calls for any customers requiring specific appointments
Skills, Knowledge & Experience
- Strong communication skills.
- Ability to achieve high standards at all times and be able to use initiative and creativity.
- Positive 'can do' attitude, with a desire to exceed expectations.
- Strong problemsolving skills.
- Good IT/literacy and attention to detail.
- Strong time management skills and ability to take responsibility for own workload
- Good customer service skills
- A professional, approachable nature.
- Proactive approach to problem solving.
- GCSE's grade C or above in Maths and English
What we offer
- Private medical insurance & Life assurance
- Career progression opportunities
- Contributory pension scheme
- Three 'treat' holiday days granted for 100% attendance
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