Inbound Customer Service Advisor

1 week ago


Swindon, Swindon, United Kingdom Purely Recruitment Solutions Full time

Job Title:
Inbound Customer Service Advisor

Salary:
£19,500 per annum

Hours:
Monday to Friday 37.5 hours per week

Our client is keen to recruit an Inbound Customer Service Advisor to join their growing team in Swindon.

Job Requirements

  • To be the first point of contact for inbound calls.
  • Understanding and communicating up to date information on products and services
  • Identifying booking opportunities and leads.
  • Discuss the current difficulties with service users, advise what will happen next and inform of any potential costs.
  • Contact patients on how they found the experience
  • Refer patients if they are experiencing any issues
  • Triage calls for any customers requiring specific appointments

Skills, Knowledge & Experience

  • Strong communication skills.
  • Ability to achieve high standards at all times and be able to use initiative and creativity.
  • Positive 'can do' attitude, with a desire to exceed expectations.
  • Strong problemsolving skills.
  • Good IT/literacy and attention to detail.
  • Strong time management skills and ability to take responsibility for own workload
  • Good customer service skills
  • A professional, approachable nature.
  • Proactive approach to problem solving.
  • GCSE's grade C or above in Maths and English

What we offer

  • Private medical insurance & Life assurance
  • Career progression opportunities
  • Contributory pension scheme
  • Three 'treat' holiday days granted for 100% attendance


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