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Customer Service Advisor
3 months ago
Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls.
This role involves handling general enquires and complaints via incoming calls and finding a resolution to customer issues as well as a level of solution-selling.
This Customer Service Advisor role will be based in our busy contact centre team and will involve answering around 70 inbound calls daily.
Oak Furnitureland is going through an exciting transformation across our business to ensure we remain innovative, competitive, and consistently deliver exceptional services and products to our customers.
That's why we are investing and growing our customer centre, who we know will play a key role in supporting us to achieve our ambitions.
You'll already be, or will become with the help of our training, a knowledgeable and authentic furniture expert, able to find solutions to our customer enquiries by providing an excellent inbound service to complement our customer-first focus.
You'll be closely supported by your colleagues within the wider customer centre, and our onsite dedicated trainers and mentors will be on hand every step of the way, supporting you to achieve high-quality outcomes throughout the customer journey.
Essential Skills and Experience:
Have demonstrable experience in handling complex and emotional complaints High level of accuracy and attention to detail Exceptional communication skills, both verbal and written Have the ability to remain calm in a busy, pressurised environment Have the ability to negotiate and sell resolutions to the customer Have a professional understanding of what makes first-class customer service vital, as well as flexibility, the ability to multi-task, and have good problem-solving skills Good knowledge of Microsoft Word and Excel
Job Types:
Full-time, Permanent
Salary:
£21,012.00 per year
Benefits:
- Company pension
- Life insurance
- Onsite parking
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Swindon: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Application deadline: 23/01/2023
Expected start date: 06/02/2023
