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Information Technology Team Lead
2 weeks ago
You will oversee the technical support team's day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business.
This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key.
Qualifications:
nFor this role, we prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background.
The ideal candidate should possess:
nExcellent customer relationship management and communication skills, with the ability to create a positive client experience.nStrong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance.nExperience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management.nStrong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management.nKnowledge & experience of cloud solutions including Azure and 365.nAn ability to prioritise and manage time effectively utilizing ITIL best practice methodology.nExperience in project management and in delivering projects within budget and to deadlines.nPreferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco.nBachelor's degree or higher in Computer Science, or a related field, or equivalent work experience.
If you are interested in this role, click 'apply now' and a member of our team will be in touch-
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