Customer Experience Specialist

2 weeks ago

Gateshead, Gateshead, United Kingdom Aspire Technology Solutions Full time

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.

Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand

About the role
We are looking to recruit a customer-oriented service analyst to join our growing Customer Experience team.

Aspire are a company who are constantly looking to improve and innovate with regards to our customers' experience as we continue to deliver leading class IT services to our clients.

customer's needs.


They will also act as a liaison between our customers and all internal elements of the Aspire business to identify and manage emerging problems that our clients may face relating to our IT services, including the Service Desk, Sales, Finance and Project teams.


What you will be doing
A highly motivated and conscientious self-starter, your main areas of responsibility will include:

  • Managing incoming calls from customers
  • Providing progress updates on existing support incidents
  • Investigating and managing customer billing queries
  • Acting as a point of escalation for any customer queries or concerns
  • Managing any daytoday issues associated with the services being provided to the customer and ensuring services are being delivered in line with defined agreements and targets
  • Gathering and following up on customer feedback after the completion of incidents, service requests and projects
  • Investigating and responding to customer complaints and high impact incidents

You will suit the role if you have

  • A clear understanding of the importance and value of delivering high quality customer care
  • Previous experience working within a customer service environment
  • An enthusiastic, committed, and flexible approach to work
  • The ability to work well to deadlines and remain calm under pressure
  • An excellent standard of both written and verbal communication skills
  • A motivated attitude with the ability to work on your own initiative and prioritise tasks accordingly
  • Exceptional collaboration skills to help drive through service improvements
  • Excellent problemsolving ability
  • Previous experience dealing with customer complaints


Although not essential, it will be advantageous if you have a basic understanding of how IT Services are delivered and previous experience working in the Technology sector.


Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.

As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.


Salary
£21,500 to £24,000 per annum (depending on experience)

Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric
organisation is what sets us apart - we strive to look after our people in the best way we can

  • Travel benefits including free parking, subsidized travel passes and much more
  • Health Cash Plan
  • Cycle to Work Scheme
  • Network Benefits
  • Employee Assistance Program
  • Enhanced Annual Leave Entitlement (increasing with length of service)
  • Enhanced Maternity, Paternity and Parental Schemes
  • Enhanced Pension Scheme
  • Tech Purchase Scheme
  • Electric Vehicle Salary Sacrifice Scheme
  • Employee referral scheme
  • New business referral scheme
  • Discounted Gym Membership
  • Life Assurance and Critical Illness cover

Location and Working Arrangements
You will be based at Aspire's Gateshead Head Office.

Hours of Work
Full time (37.5 hours per week), Monday to Friday to 1700. Some flexibility may be required to cover staff holidays and increased customer demand.

Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals
to develop their true potential.

**#AspireForMore

  • Customer Service Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Tructyre Full time

    Customer Service Specialist (Nights)Gateshead£27,279 per annumFull Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts between 18:00 - 08:00)Tructyre has an exciting opportunity for a Customer Service Specialist to join our team based in Gateshead working nights.The Customer Service Specialist will provide a high standard of telephone...

  • Customer Experience Team Member

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Sage Gateshead Full time

    Reports to:Duty Manager or Audience Experience ManagerLocation:Sage GatesheadWorking hours: Annualised hours, 10hpw/520hours per year. Hours will be as required during operational hours, including evenings, weekends and bank holidays. Applicants must be 18 or over.Salary:National Minimum WageAbout Sage GatesheadWe are an international music centre based on...

  • Learning & Skills Advisor - Customer Experience

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Gateshead Council Full time

    **Learning and Skills Advisor Customer Experience**Learning and Skills are recruiting Learning and Skills Advisors Customer Experience to join a dynamic and supportive team.You will be based on our busy reception desk, helping learners and staff navigate the centre. You will take a lead in coordinating the centre activities. You will be experienced...

  • Sourcing Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Bloom Procurement Services Full time

    Sourcing Specialist, Gateshead / hybrid workingSalary - £24,300 + potential 10% bonus***Benefits Starting salary £24,300 +c company 10% bonus scheme (annual) Learning and development opportunities Monday to Friday, flexible working Hybrid working Gateshead based. 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12...

  • End of Tenancy Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for youInbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500We are looking for a End of Tenancy Specialist (known locally as a Property Manager) for our Property Management team...

  • Stockroom Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Apricot Full time

    JOB TITLE:Stockroom SpecialistLOCATION:NewcastleCONTRACT:PermanentHOURS:35 Hours per weekSHIFT PATTERN:5 Days over 7PAY RATE:Between £10.96 to £11.46ROLE OVERVIEW AND PURPOSEWe have an amazing opportunities to join our Apricot family in one of our retail storesWe are looking for a knowledgeable Stockroom Specialist looking to make their next step within...

  • Sales Operations Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Turntide Technologies Full time

    Sales Operations SpecialistIn 2021 Turntide acquired three North East businesses to establish our presence in the UK - those businesses were Borg Warner in Gateshead, Hyperdrive in Sunderland and Avid in Cramlington. The acquisitions allowed us to extend our Smart Motor System to the transportation sector and help turn the tide on climate change.There is a...

  • Customer Assistant

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern 16 Hours Start Date: 23rd June End Date : 27th July Sunday - 15:30 - 19:30Wednesday - 18:00 - 22:00Saturday - 12:30 - 21:30 This job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health...

  • Customer Assistant

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Warehouse Operations - Gateshead Team Valley Temporary Position, 20 Hours, 2 to 29 June This job role involves working early mornings, operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and...

  • Customer Assistant

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Marks and Spencer Full time

    SummaryStylistAll the detailsCustomer Assistant - Visual Stylist - Metro Centre Temporary, 30th June to March 2025, 37.5 hours WK1: Sun 8-17, Tue-Fri 7-16WK2: Mon-Fri 7-16WK3: Mon-Fri 7-16WK4: Mon 7-16, Wed-Sat 7-16 This job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone...

  • Customer Assistant

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Marks and Spencer Full time

    SummaryStylistAll the detailsCustomer Assistant - Visual Stylist - Metro Centre Temporary, 30th June to March 2025, 37.5 hours WK1: Sun 8-17, Tue-Fri 7-16WK2: Mon-Fri 7-16WK3: Mon-Fri 7-16WK4: Mon 7-16, Wed-Sat 7-16 This job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone...

  • Shredding Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Stericycle Full time

    About Us:At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being.Operating from 20 sites across the UK...

  • Online Event Support Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom WorkCast Full time

    Online Event Support SpecialistGateshead, Tyne and Wear, EnglandROLE PURPOSE:WorkCast is looking for a customer-focused and enthusiastic Online Event Support Specialist. Reporting to one of our Leads within our Customer Operations team, they will play an important role delivering an excellent service to our customers at all support levels.We are looking for...

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Northern Balance Ltd Full time

    JOB DESCRIPTIONRole: Customer Service RepresentativeReport to: Customer Service ManagerLocation: Team Valley Trading Estate, Gateshead, Tyne and WearWorking pattern: Full Time - 08:30 - 16:30 Monday - Friday (flexibility required)BACKGROUNDAs an independent specialist in calibrations, testing, repair, maintenance, supply and installation of weighing...

  • Customer Care Co-ordinator

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Westray Recruitment Group Full time

    WHAT IS IN IT FOR YOU? Annual salary of £22,000 with immediate start available Full Time Permanent Role Working hours are Monday to Friday between 8.30am to early finish Fridays ) 25 days annual leave + bank holidaysTHE BUSINESSOur client is a values led, global business, specialising in the design and manufacture of industrial multi material packaging...

  • Ecommerce Data Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Central Employment Full time

    Central Employment are working with a rapidly expanding eCommerce Retail organisation based in the North East. Due to on-going growth, they're seeking a technically focused Ecommerce Data SpecialistUp to £35k DOE, 1 day WFH + excellent staff benefits. North East based candidates, due to the role being onsite for 4 days.What we're looking for:Extensive...

  • Ecommerce Data Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Central Employment Full time

    Job Description Central Employment are working with a rapidly expanding eCommerce Retail organisation based in the North East. Due to on-going growth, they're seeking a technically focused Ecommerce Data Specialist Up to £35k DOE, 1 day WFH + excellent staff benefits. North East based candidates, due to the role being onsite for 4 days. What we're...

  • Ecommerce Data Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Central Employment Full time

    Central Employment are currently collaborating with a fast-growing eCommerce Retail company situated in the North East of England.With continuous expansion, they are in search of a skilled Ecommerce Data Specialist.Salary: Up to £35k depending on experience, with the flexibility of working from home 1 day a week along with a range of attractive staff perks....

  • Membership Experience Host

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Everlast Gyms Full time

    Membership Experience Host - GatesheadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with great company...

  • Membership Experience Host

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Everlast Gyms Full time

    Membership Experience Host - GatesheadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with great company...