Customer Assistant

3 weeks ago

Gateshead, Gateshead, United Kingdom Marks and Spencer Full time

Summary

Stylist

All the details

Customer Assistant - Visual Stylist - Metro Centre

Temporary, 30th June to March 2025, 37.5 hours

WK1: Sun 8-17, Tue-Fri 7-16
WK2: Mon-Fri 7-16
WK3: Mon-Fri 7-16
WK4: Mon 7-16, Wed-Sat 7-16

This job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities

Best in town execution 80% of time spent

Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often

Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks

Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H

Implementation of large format marketing every launch for all BU's and small format placement in the right area in line with the marketing guidelines

Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints

Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people 20% of time spent

Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas

Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation

Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers

With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard

Consistently deliver upper quartile Best in Town standards & VM execution

100% execution of new initiatives

Key Relationships and Stakeholders

Customers

Colleagues

Store Leadership

Wider Visual Teams

Regional Manager

Visual Lead

Visual Support

Store and Regional BIG

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