Collections and Recoveries Specialist
2 weeks ago
Department:
Customer Operations
Contract Type:Fixed Term Contract Full Time
Collections & Recoveries Specialist Advisor
Full Time Fixed Term Contract until July 2025
Milton Keynes (Hybrid)
Salary from £26,000, dependant on experience
Benefits:
Company Car, discretionary bonus, pension, healthcare
27 days holiday in addition to statutory bank holidays plus much more
Closing Date - 19th
April 2024
Are you an experienced Customer Services Professional looking for a new position?
As a
Collections & Recoveries Specialist Advisor at Volkswagen Financial Services you will benefit from being part of a great team, representing iconic brands and driving your very own VW Group company car
We are a customer focused regulated business and comply with the FCA and Consumer Duty standards. Our priority is to ensure that our customers who display characteristics of vulnerability receive fair and appropriate support.
About the role:
- Caseload management of complex matters. Working with vulnerable customers and managing complex cases to achieve the best outcome for all parties. This may require thinking outside the box to provide the best solutions.
- Handling customer dissatisfaction in an appropriate and professional manner. adhering to complaints/escalation processes
- Take ownership to investigate customer circumstances and consider all options available
- Be an escalation point for complex issues whilst demonstrating empathy, compassion and negotiation skills
- Take ownership for key processes to ensure they are managed within the service levels agreed
- Management of the arrears process and work with third parties
- Guide customers through a range of processes using various communication channels (e.g. Telephony, White mail and Email).
- Continually review customer circumstance to make informed decisions
- Escalate highly complex queries that cannot be resolved at first instance
Skills and Experience Required:
- Proven customer services experience ideally within financial services but not necessary, we will consider other customer service experience.
- Competent in using multiple systems including MS Office, CRM and telephony systems
- Excellent written and verbal communication skills
- Ability to work to service levels and quality measures.
- Confident in talking to customers and managing complex cases
- Excellent negotiating and influencing skills
- Ability to work under pressure within a deadline environment
- A clear understanding of the FCA regulations and vulnerable customer guidance
- Demonstrates emotional intelligence, resilience and empathy
- Strong teamwork skills whilst maintaining individual workload
What's in it for you?
The training is fantastic, and development opportunities are plenty for those who perform well in their roles and wish to grow their career with us.
For many of our people, the big attraction to working here at VWFS is the opportunity to represent leading automotive brands in a fantastic working environment with a strong and supportive team.
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing.
We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
-
Collections & Recoveries Advisor
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full timeDepartment:Customer OperationsContract Type:Fixed Term Contract Full TimeCollections and Recoveries Advisor**Full time Fixed Term Contracts- ends 31/08/2024**Milton Keynes (Hybrid)Salary from £24,500 + Many more benefitsClosing Date: 20th March 2024About the role:As a Collections Advisor working in our call centre here at VWFS, you will provide the highest...
-
Collections & Recoveries Advisor
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full timePart Time Permanent, 21 Hours per week.Milton KeynesSalary From £21,650 (Pro rata)Closing Date: 31st March 2023Are you an experienced Collections Advisor looking for a new position? As a Collections Advisor here at Volkswagen Financial Services (or VWFS as its known to us) you will benefit from being part of a great team, representing iconic brands and...
-
Collections & Recoveries Advisor
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full timeFull time Permanent, Part Time Permanent (32 hours) and Full Time FTC contracts availableMilton KeynesSalary from £22,950Closing Date: 13th July 2023Are you an experienced Collections Advisor looking for a new position? As a Collections Advisor here at Volkswagen Financial Services (or VWFS as its known to us) you will benefit from being part of a great...
-
Collections & Recoveries Advisor
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full timeDifferent contract types available, Full time, Part Time, Permanent and FTCMilton Keynes, MK15 8HG,Hybrid working available, Salary from £24,500, Company Car Scheme, 27 days holiday plus bank holidays, Pension Scheme, Onsite Wellbeing Centre, access to Loan Car Scheme after probation and so much moreClosing date: 07th August 2023In return you will be...
-
Specialist - Credit Risk
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full time £26,447Job information Credit Control Specialist from the Company Volkswagen , this latest Credit Control Specialist job vacancy is located in the city Milton Keynes MK located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Credit field have been opened...
-
Credit Control Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full time £26,447Job Description: Job information Credit Control Specialist from the Company Volkswagen , this latest Credit Control Specialist job vacancy is located in the city Milton Keynes MK located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this ...
-
Credit Control Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Financial Services (UK) LTD Full timeFull-time Fixed Term Contract, Ends 30th June 2025Milton Keynes - HybridSalary from £26,447 dependant on experience. Closing date: 07th JuneThe Fleet Corporate Credit Control team are dedicated and responsible to provide support, guidance and effective management of the Corporate Collections Strategy for Fleet, Public Sector, Rent a Car (RaC) customer...
-
Self Employed Field Debt Collection Officer Part
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Mercia Utility Services Ltd Full timeMercia Utility Services Ltd work on behalf of utility companies, and we are currently recruiting Self Employed Resolution Officers to join our existing field team and cover Milton Keynes, Buckinghamshire and surrounding areas. The position would ideally fit around another job similar to this.Job Summary:You will be visiting commercial and domestic properties...
-
Senior Jamf Engineer
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeSenior Jamf EngineerA company is looking for a skilled Mac Systems Administrator to join their IT team and manage around 750 Macs in their Mac OS environment. If you have experience with Jamf, this role is for you!Key Responsibilities:Implement and maintain a robust Mac OS environment with 750 MacsManage hardware and software configurationsProvide technical...
-
Credit Control Apprenticeship
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom FRS Ltd Full timeJob Title: Credit Team Support Administrator Company: Dynamic Employer based in Milton Keynes Description: This role presents a great opportunity to join a vibrant and growing company in Milton Keynes. As a Credit Team Support Administrator, you will play a pivotal role in assisting the Credit Team with the management of third-party relationships. Here are...
-
Sustainability Reporting Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Renewi Services UK Ltd Full timeSustainability Reporting SpecialistSalary: up to £45,000 per annumplus £4,620 per annum car allowanceWorking Pattern: 37.5 hours per weekHybrid role with travel across the UKImagine a world where nothing is wasted and everything is reused. A more circular, greener world. This is the vision that we're determined to make a reality. At Renewi, we are a strong...
-
Audit & Reporting Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeAudit and Reporting Specialist12-month fixed term contract£27,000 + bonus + benefitsMilton Keynes (Hybrid)We have an exciting opportunity for an Auditing & Reporting Specialist to join a fast-paced, fun and collaborate team within the Financial Services Industry.Your main role will be to provide the reporting requirements for the department, ensuring all...
-
Content Marketing Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Brand Recruitment Full timeContent Marketing Specialist, Milton Keynes -The Company - Content Marketing SpecialistOur client, a global B2B software and technology organisation are seeking a Content Marketing Specialist to join their growing EMEA marketing team.The company in question are highly renowned in their field and have an open, honest and ideas-focused culture. They've...
-
Epilepsy Clinical Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full timeAn opportunity has come up with in the Neurological Clinical Specialist team.If you are a dynamic, forward thinking, motivated practitioner with experience and an interest in working with clients with Epilepsy then this could be the job for you.Based in Bletchley, Milton Keynes you will be working within the neuro clinical specialist team and alongside a...
-
CRM Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Candidate Full timeCRM Specialist - Newport Pagnell, Milton Keynes - £50,000 - Luxury AutomotiveWhy work here? Brand new role for the business so the opportunity to make the role your own and reap the careers rewards that come with it Reporting directly to senior management, this is a highprofile role with buy in from the most senior people in the business Opportunity to work...
-
Family Therapist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full timeCNWL NHS Foundation Trust is delighted to have been awarded the contract for the East of England Gambling Service in partnership with Inclusion (Midlands Partnership NHS Foundation Trust).We are seeking an experienced Family Therapist to join our dynamic new team. The post holder will have the chance to make a significant difference to residents in the East...
-
Gangs and Offending Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Cohesion for Look Ahead Care, Support and Housing Full timeRecruiting for a Gangs and Offending Specialist Support Worker to join our Young Peoples service in Milton Keynes.£23,976.00 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and moreShift Patterns: Early: 07:30-15:30, Mid shift: 10:00am-18:00, Late 14:00-22:00. (Required to work some weekends).Gangs and...
-
Associate Mental Health Worker
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full timeAre you passionate about inpatient mental health services? An exciting opportunity has arisen to join the patient flow team at the Campbell Centre. We require a Band 4 Nursing Associate to work alongside our dedicated Multi-Disciplinary team who provide care and support to our inpatients.The Patient Flow Team works alongside inpatients and the...
-
Specialist Perinatal Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full timeJob overview An opportunity has arisen for experienced CAMHS Liaison and Crisis Support Occupational Therapist (Band 7) with generic CAMHS experience to work within our pathway. This is a full-time permanent post and is part of a well-established team where professional development and innovative work is actively encouraged. The post holder will work...
-
Addictions Support Worker
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full timeAs an integral and highly valued member of the multi-disciplinary team, the Support worker will provide drug and alcohol assessments, brief interventions and practical assistance to service users within the ARC-MK services.The support worker will take a lead role in embedding recovery values within the service setting in which they work, alongside recovery...