Estates Maintenance Helpdesk Supervisor

2 weeks ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

Working in the Estates and Facilities Department, providing a professional and customer-focused Helpdesk service to all Affinity Water Ltd customers. Acting as a central point for all Estates & FM related inquiries, utilizing the Idox CAFM system to manage email and telephone requests for FM support efficiently. Ensuring top-notch customer service and high levels of satisfaction by taking ownership of requests, allocating tasks, and seeing them through to completion. Keeping customers informed with a Task Reference and regular updates until the task is successfully closed. Updating the CAFM system to track Task progress and closure.

Requirements

  • IT literate with proficiency in navigating PC systems, good data entry, and keyboard skills.
  • Qualifications or relevant experience with CAFM systems like Idox and Maximo.
  • Proficient in Microsoft Office, capable of preparing reports in PowerPoint.
  • Excellent communication skills, both verbal and written, with a professional telephone manner to maintain strong client relationships with keen attention to detail.
  • Knowledge and application of FM contract details to accurately log calls.
  • Hold a valid driving license.

Benefits

  • Competitive salary based on experience.
  • Annual company bonus.
  • 24 days of annual leave, increasing with tenure.
  • Generous pension scheme matching up to 12% of contributions.
  • Enhanced Maternity, Adoption, and Shared Parental Leave policies, alongside Carers and Menopause support policies.
  • Access to Wellbeing Centre for physical and mental health support.
  • Discounts on Medical and Dental Insurance and Retail Outlets.
  • Volunteer days and Life Assurance.

Affinity Water acknowledges the value of diversity in our workforce to better represent the communities we serve. We are dedicated to fostering an inclusive culture where every team member can excel.



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