Voids Coordinator

2 weeks ago

London, Greater London, United Kingdom Peabody Full time

Peabodyhas 2 exciting opportunities for a
Voids Coordinator on a
full time, permanent basis based in
South East London. In return, you will receive a competitive salary of
circa £34,000 per annum.

Weekly hours:
Monday - Friday, 09:00 - 17:00

A minimum of 1 to 2 days working at the
Pitsea &/or Walthamstow office is required.

About the Voids Coordinator
role:

We exist to help people flourish.

We do this by providing great homes and housing services, making a positive impact in communities and creating an inspiring, inclusive place to work.

We're an inclusive organisation which enables our residents, customers and colleagues to thrive. Customers shape our services, and their voice and experiences empower change. Colleagues, residents and customers develop and grow together in a culture which supports growth and celebrates diversity.
We want to remove any barriers for colleagues so that you can take equal part in the recruitment process. If you need any reasonable adjustments, please let us know so that we can discuss your needs_. _

What we're looking for in our Voids Coordinator:

  • Experience delivering excellent customer care
  • Experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases
  • Experience of raising, monitoring and recording work orders though a relevant housing / repair management system
  • Experience in diary management and appointment scheduling

What you can expect to be doing as our Voids Coordinator:

  • Be a customer facing member of the team, supporting our customers and operational teams in the delivery of property services, particularly focused on empty homes / voids
  • Advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified
  • Provide relevant support to the various teams within the service, including scheduling appointments etc
  • Deal with routine enquires from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes
  • Set up and maintain any databases, spreadsheets and systems as required
  • Undertake any other reasonable duties as required by the Heads of Service or their nominees, which may include working outside normal working hours
If you feel have the skills and experience to become our
Voids Coordinator, please click
'apply'now


  • At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, an appropriate base location will apply._

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