Housing Officer

2 weeks ago


London, Greater London, United Kingdom Vox Network Consultants Full time

Tenancy/Leasehold Manager at [Company Name]

  • Provide a customer-focused, proactive, and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents
  • Ensure tenants and leaseholders comply with the terms of their tenancy/lease regarding housing and tenancy management and take appropriate action to remedy any breaches
  • Responsible for the day-to-day management of a patch of tenancies, leases, and licenses, including sheltered housing, to ensure all agreements are adhered to and address breaches when necessary
  • Maintain up-to-date knowledge of relevant housing and leasehold legislation and case law concerning tenancy, neighbourhood, and estate management
  • Develop an excellent understanding of H&F policies and procedures related to this area and apply them effectively in daily operations
  • Identify fire safety issues on estates and in resident homes, provide advice, and report problems to relevant departments to mitigate risks and ensure compliance with guidelines
  • Collaborate with the Estates & Fire Safety team to implement recommendations for housing management arising from fire risk assessments within specified timelines
  • Plan, coordinate, and conduct a tenancy audit of the assigned patch, visiting all properties within a set timeframe to enhance business intelligence about managed properties and residents
  • Work with the voids team to optimize the voids/re-letting process, minimizing void rent loss by close collaboration with internal teams and external contractors to achieve performance goals
  • Conduct all sign-up interviews in accordance with established policy and procedures, possessing knowledge of housing law and regulations
  • Require a minimum of 3 years of experience in the housing sector
  • Contract involves an initial 3 to 6 month ongoing commitment with the possibility of extension
  • PAYE via Umbrella
  • Monday to Friday 9am to 5pm (Office-based)
  • This position is exclusively office/patch-based, working 5 days a week

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