Enquiry Handler

HEAD OFFICE
Enquiry Handler

Enquiry Handler

Brighton Hospital | Customer Services | Permanent | Part Time

£ 25,000.00 pro rata (Dependent On Experience)

22.5 Hours Per Week

Nuffield Health Brighton Hospital

At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology.

We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 44 purpose built en-suite rooms, 3 operating theatres plus 1 endoscopy theatre. Other facilities include physiotherapy and a diagnostic department.

We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.

The Role

The Enquiry Handler will ensure enquiries from customers looking to pay for their own medical treatment are handled efficiently and professionally.

Our aim is to deliver a high quality experience for the customer, convert initial enquiries into patient appointments and support the customer through their hospital pathway.

Key Accountabilities

To maximise conversion from enquiry through to treatment.

To provide accurate pricing for patients for their treatments.

To log all enquiries through our CRM system and ensure follow ups are undertaken in a timely manner.

To support consultants with all self-pay bookings.

To advise on medical loan availability.

Liaise with colleagues from around the hospital to ensure self-pay patients can be accommodated at a time that suits their requirements.

To offer a great customer experience at each and every interaction

Planning and hosting small Consultant led patient information events, online or offline

Building and nurturing professional relationships with Consultants and clinical teams

Who we are looking for?

You will be a team player that is also capable at working from their own initiative to prioritise working tasks.

A true 'people person' who understands the need to provide first class service at a time where patients may be distressed or anxious.

Previous experience of working in healthcare would be an advantage, but a passion for delivering exceptional service to our customers is essential to the service levels that we pride ourselves on.

This role will also support the sales function of the hospital and so any previous experience in social media management, event planning or marketing assistance will be an advantage.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

With financial wellbeing support, a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

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