Customer Involvement and Engagement Officer

2 weeks ago

Bradford, Bradford, United Kingdom Manningham Housing Association Full time
Join Our Team as a
Customer Involvement and Engagement Officer

Position:
Customer Involvement and Engagement Officer

Salary:
£29, Essential Car Allowance of £2K

Location:
Manor Row, Bradford

Hours: 37 hours per week (Flexible working)

Period of Contract:
Permanent

Are you a champion of customer satisfaction, armed with exceptional communication skills that resonate with diverse audiences? Do you possess a proven track record in resident engagement and have a passion for making a difference? If so, we want you to bring your expertise to our team


At Manningham Housing Association, we are committed to creating a culture of inclusivity, where diversity is not just embraced but celebrated.

We believe that empowering you is crucial to our success.

As a Customer Involvement and Engagement Officer, you will play a vital role in shaping our customer experience strategies and ensuring that every voice is heard.


What makes this opportunity even more exciting?

  • Empowering Role: Your voice matters. As a Customer Involvement and Engagement Officer, you will be the catalyst for change. Use your exceptional skills to advocate for our customers, ensuring their needs, preferences, and aspirations are at the forefront of everything we do.
  • Drive Positive Change: Make a tangible difference in the lives of our customers and the communities we serve. Collaborate with a passionate and diverse team, as you spearhead innovative initiatives that foster customer satisfaction, loyalty, and engagement.
  • Inclusive and

Supportive Environment:
We celebrate individuality and embrace diversity.

Join a team where your unique perspectives and experiences are valued, creating an inclusive and supportive work environment that encourages personal and professional growth.

If you are a passionate change-maker, dedicated to working with BAME communities, eager to make a lasting impact, and a have passion for making a difference, we want to hear from you

Are you ready for a new challenge? Want to work for an organisation where you will feel valued and attract great terms and conditions? Want to make an enormous difference working in a diverse community? Want to work in one of the UK's most diverse cities in West Yorkshire with the youngest growing population? Want to work for an organisation where over
90% of our customers are satisfied with our services and who has accreditations for its commitment to outstanding Customer Service and Equality Diversity & Inclusion? Where at least
50% of the staff had a career progression during the time they worked for us?

  • Working in a citycentre office close to two main train stations, theatres, restaurants, and shops
  • 26 days annual holiday which increases to 31 days annual holiday based on length of service, plus bank holidays and 3 days over Christmas
  • Your birthday off
  • Competitive salary
  • Flexible Social Housing Pension Scheme of up to 10% employer/employee contribution
  • Working for a Disability Confident Committed Employer
  • Career development opportunities through Annual Appraisals
  • Healthcare Cash Plan
  • Annual £300 flexible benefit pot
  • Buy and sell up to 3 days of annual leave
  • Up to 4 paid volunteering days per annum to support local good causes
  • 4.8 review on GlassDoor
-
How to apply?_

Job Types:
Full-time, Permanent

Salary:
£29,878.68 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Work Location:
In person

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