![Bradford College](https://media.trabajo.org/img/noimg.jpg)
Customer Services Officer
1 week ago
We have a fantastic opportunity to join our dedicated and friendly Front of House team as a Customer Services Offices.
The post holder will act as the first point of call for students, enquirers, visitors to the College and staff and will demonstrate excellent customer care, communication and organisational skills.
Main Responsibilities:
- Provide a warm, friendly service to students, staff, enquirers and visitors to the College, processing queries efficiently and effectively and signposting appropriately.
- Issue temporary and replacement student and staff ID cards.
- Process and log visitors to the college using the visitor management software, ensuring they are made to feel welcome and understand the safeguarding and Health & Safety guidance provided to visitors.
- To answer and log all phone data to the college
- To manage the use of a virtual chat bot (or similar) for the college front of house function
- To log and process lost property.
- Continuously improve the accuracy and quality of data input.
- Utilise various Management Information Systems to input and access data, maintaining compliance with GDPR procedures.
Two Term Time Only roles available:1 x 33 hours (Mon
- Thurs 29pm, Fri 125pm)
Education & Training
- Evidence of high level of keyboard/ word processing skills with good working knowledge of Word, Excel, and the use of the internet.
GCSE A
- C or nationally recognised level 2 qualification in Mathematics and English and/or relevant experience.
- Experience of working in a busy customer services environment
for the full job description and person specification.
Bradford College
At Bradford College our ambition is to transform the lives of our learners, help them to aim higher and support them to achieve their goals.
Located in the heart of Bradford, we offer a wide range of courses at varying levels, with something to suit everyone.
Our aim is to attract and retain knowledgeable, passionate and focused individuals who can inspire, motivate and support both learners and colleagues.
With a can-do attitude and desire for continuous self-improvement, you could make a difference to the lives of everyone at Bradford College.
Benefits of working at Bradford College:
- Generous annual leave entitlement (up to 60 days a year)
- Pension scheme (Local Government or Teachers Pension Scheme)
- Development Opportunities (training days and Personal Development Plans)
- Money saving options with local organisations
- Employee Assistance Programme and a range of wellbeing activities
We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment.
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