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Customer Service Supervisor

3 months ago

Bradford, Bradford, United Kingdom Sewell Wallis Full time

We are looking for a motivated and experienced Customer Service Supervisor to lead and manage a team at our client based in North Bradford.

The role is on a temporary to permanent basis, to start as soon as possible.

As the Customer Service Supervisor, you will be confident working in a fast-paced environment whilst managing a team of Customer Service Advisors of all skills and levels.

You must be able to demonstrate a strong background in customer service and examplesof successfully leading a team.
Your main responsibility is to oversee the customer service activities and ensure standards are met whilst supporting your team

Other responsibilities include:

  • Manage and develop the team to guarantee outstanding performance.
  • Support the team whilst working towards KPI's and targets.
  • Handle complaint escalations and ensure they are resolved in a timely and professional manner.
  • Monitor and consistently devloping the customer service activites to ensure customers are satisfied with their experience.

Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions.

We recruit at all levelswithin finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions.

With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester.

Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.