Student Wellbeing Adviser Deputy Manager

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

Salary: £33,966 to £36,024 with progression to £44,263 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 04 June 2024

The Role

Forming part of a close working senior management team, utilise inclusive, proactive leadership with a deep understanding of the relationship between academic study and student wellbeing, you will provide line management to some of the Student Wellbeing Adviser Team, actioning key personnel duties. You will play a key part within the case management escalation process to provide support to colleagues who are working with students experiencing a wide range of issues impacting their wellbeing.

The Student Wellbeing Advisers act as an initial point of contact for students and School based colleagues across the University and play a vital role in connecting central Student Health and Wellbeing Services with the wider University community.

The team offers confidential support and signposting for students experiencing any wellbeing related issue, as well as guidance to university colleagues. They also collaborate closely with School colleagues to deliver proactive activities and events to support students with improving and maintaining their wellbeing.

Alongside this, you will collaborate with colleagues to lead some SHWS Equality Diversity and Inclusion (EDI) activities across the institution, via training and policy development.

A DBS check is required for this post. The post may require occasional out of hours actions to support students and colleagues in dealing with difficult and crisis situations.

This vital leadership role would suit a candidate with experience of working in dynamic and fast-paced settings with a contemporary understanding of the educational context.

We welcome applications from people from all backgrounds. We are a Disability Confident employer which means that we offer an interview to any applicant applying under the scheme that meets the essential criteria for a role.

Please contact Nicky Cooney, Student Wellbeing Adviser Team Manager at for an informal chat about this role.

To apply please upload a CV and cover letter which outlines how you meet the criteria set out in 'The Person' section below.

This role is mainly campus based with some home working opportunities.

Key Accountabilities

Alongside the manager, lead and develop an effective, professional, welcoming, and accessible service. Addressing and responding to the diverse needs of the student populationProvide strong and effective line management to a number of direct reports, including delegated authority in the manager's absenceWork closely with the manager to implement team operational and personnel processesWhere required, represent the services and the University at local multi-disciplinary groups linked to student support and wellbeing. Work to build and maintain strong relationships in the interest of a safe, positive student experienceSupport the review and implementation of relevant Student Health and Wellbeing Service (SHWS) and University wide policies and procedures, e.g. Suicide Prevention, Fitness to StudyProvide, support and lead on any needed guidance, training and wellbeing awareness activity to the wider University community on a wide range of matters relating to student wellbeing e.g. E D I, hate crime awareness and prevention, active bystander training, suicide awarenessAs part of an escalation process, provide support to colleagues within the team, leading on more complex student cases, being a point of reference for students, parents, university colleagues and other key stakeholdersMaintain knowledge of current and pending relevant sector change, legislation, national and local policies and practices relevant to the role and use this knowledge to help inform the University's response to Student risk reduction and wellbeing provisionTake pro-active responsibility for own personal wellbeing and development within the role

The Person

Knowledge, Skills and Experience

Proven strong leadership skillsAbility to work with a close senior leadership team and support and direct colleagues and key third parties in challenging situations, in a student-centred wayHighly professional interpersonal skills to successfully engage, and support, colleagues, student loved ones and students in complex and highly challenging and distressing situationsPossession of the vision and the ability to motivate and support a team of staff though changeExcellent communication skills, both written and oratory, with the ability to deliver training to a diverse audienceExcellent IT skillsAbility to maintain high levels of personal and professional resilienceAn interest in and understanding of the contemporary life issues facing studentsKnowledge, experience and understanding of EDI matters relating to student wellbeingUnderstanding of legal and safeguarding responsibilities

Attributes and Behaviour

Effective at organising and managing complex management responsibilitiesShows flexibility to allow for changing circumstancesAble to set own priorities in conjunction with institutional, team and area objectivesEncourages creative and innovative thinking in self and othersRecognises urgency and takes decisive action when requiredBuilds relationships with key stakeholders both internally and externally in order to gain supportCan put forward own view whilst listening and respecting the views and opinions of othersTailors content of communication to the audience, changing style, tone and format appropriatelyUses face to face communication regularly; team meetings, one to ones, informal discussions/chats, briefing sessions etcTakes the initiative to ensure future success of the University and area by presenting new ideas and approachesSupport the need for change as part of achieving organisational goalsLead and support others in times of change

Qualifications

Undergraduate degree or equivalent level qualification plus experience in a similar role or significant vocational experience, demonstrating development through progressively more demanding, relevant roles

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 27122

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