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Service Desk Advisor
3 months ago
NCD
Service Desk Advisor
Islington
Contract
£20.63 per hour PAYE
Our client is looking for an experienced Service Desk Advisor.
- Interpreting issues and concerns from a cultural perspective and address situations or
- Supporting people with longterm health conditions and/or disabilities
- Recognising the value of flexible working to support staff where possible
The Service Desk Analyst will provide day-to-day support via the service desk, to diagnose
To fulfil standard requests using documented processes and procedures or escalate to
Second Line Support or Application Support using agreed processes.
- Manage incidents and requests in line with the agreed incident management and
- Provide remote assistance over the phone and advice to users through instant
- Assist with issuing and resetting passwords using agreed procedures to maintain
- Proactively keep users informed throughout all stages of all processes by phone,
- Encourage and support users to use self-service systems to log, update, chase,
- Escalate calls to the First Line Manager, Second Line Support and Application
- Receive alerts and monitor the availability and performance of ICT systems using
- Receive, review and update documentation to assist with the resolution of incidents
- Maintain accurate records relating to incidents, requests, assets, licences, and other
- Provide on-site support/training to users of the systems as required
in a large organisation, assisting users over the
phone, and using remote support tools as well as
face to face contact to complete incidents and
requests effectively and to the users' satisfaction.
Experience of supporting corporate and
Proven ability to communicate with colleagues with
varying levels of ICT skills in potentially pressured
circumstances
Knowledge of the work social care and the
information requirements
Knowledge of IT troubleshooting techniques and
ability to relay detailed instructions to users to
assist with fault resolution
Proven ability to use remote tools to resolve
incidents and complete service requests including
installing software using a software delivery tool
Ability to establish effective working relationship
The first part of our recruitment process is to send your CV.
Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer.