Customer Account Manager

2 weeks ago

Livingston, West Lothian, United Kingdom Owen Daniels Consultancy Full time
Our client are a leading manufacturer of precision parts for the aerospace and power generation industries. They are looking to add a Customer Account Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys variety in their day to day.

Customer Account ManagerPermanent positionAerospace & power generation industriesTraining and development opportunitiesResponsibilities of the PositionThe Customer Account Manager will be responsible for compliance, implementation of changes and maintenance of all Sales Procedures whilst maintaining and improving relationships with suppliers, ensuring projects are running smoothly and payment milestones are hit
Role Description: Budget/ForecastingGeneration and sharing of a comprehensive budget and rolling five quarter forecastsContract Compliance and Contract ReviewsThe Customer Account Manager is responsible for Contract Compliance, Sales Orders and all commercial data entered and recorded on the system

Customer Relationships:
Day to day focal point for all enquires, and customer issues.

Maintain open communication links with appointed client representativesEnquiries/QuotesLogging and entering all enquiries, ensuring that all the relevant data required is captured.

Preparing bid proposal for Commercial and General Manager review ahead of submission back to customersKPI'sThe performance and growth of our business is very important to each and every employee.

On this basis the Commercial team provides regular updates on KPIs.

Working with the Commercial Manager, the following reports will be collated and reportedPricing and Material ReconciliationIn close collaboration with the Commercial Manager and Materials team, where required, the Customer Account Manager needs to ensure that all Hedges, Rebates and Material Pass through agreements are co-ordinated, reported and reconciled regularly per the agreement with each customer.

Projects/MarketingIt is the responsibility of the Customer Account Manager working within the Commercial team, to evolve and improve the following areas so that the organisation has (1) the tools to measure and compare as much intelligence on products, materials, prices, and competition in the markets we operate in, (2)

Increase our responsiveness levels on quotesTraining/Shared ResponsibilityIt is extremely important that the internal sales team liaise, familiarise/cross train on the specific recurring responsibilities, reports or functions within each other's accounts which can have a direct impact on our business on a regular basis
Key Skills/ Qualities/ Experience: Degree qualified or equivalent: graduate in a numerate, engineering or business disciplineAbility to work in a fast-paced environment with minimal supervision.
Excellent verbal and written communication skillsAbility to maintain effective relationships with internal and external customers.

Negotiation skillsBenefits:
25 days plus bank holidaysPension matched up to 10%3x annual salary life assuranceProfit related bonus scheme

Working Hours:
Monday to Thursday 8am to 4:15pmFriday 8am to 3pm

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