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Accounts Manager
3 months ago
- Accounts Manager Location: 1 Deer Park Road, Livingston, Scotland Hours: Full time Practice: Veterinary Specialists Scotland Salary: £32,000, per annum, depending on experience Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Veterinary Specialists Scotland are excited to announce they are hiring for a new full-time permanent Account Manager. Vet Sepcialists Scotland is planned to be the leading multi-disciplinary specialist veterinary centre for small animals in Scotland. VSS is committed to excellence in all activities and as such is a key business within the Linnaeus Group.
Line managing the Client Care Team Lead and reporting to the Operations Manager, the Accounts Manager will also be responsible for the management of the client services accounts, ensuring all client accounts are well managed, debt is controlled, and effective governance is maintained within the Linnaeus guidelines.
Main Purpose & Goals
- Oversee all accounts administration processes to ensure smooth functioning of account and debt management, including insurance claims and payment plans.
- Liaise with the senior leadership team in developing efficient working processes to minimise client complaints and improve customer service.
- Upholding the group and hospital core values, setting the standards in all aspects of client care
- Supporting and assisting the Operations Manager as and when required with the day to day running of the hospital.
- Actively listen and provide constructive & honest feedback through meaningful conversations with your direct reports.
- Build strong working relationships with your direct reports team members, giving equal respect for each other and working productively as a team.
- Demonstrate an understanding of team member motivation, team working, different learning styles and different methods of assessing an employee's performance.
- Show recognition and praise where justified.
Key Responsibilities
- To provide detailed summaries of client activity for the senior leadership team and be responsible for identifying and driving improvements, as and when needed.
- Review existing and develop client service procedures, policies, and standards as appropriate, making changes to improve the client journey.
- To manage the client accounts process and governance, ensuring debt is well managed, the hospital team are billing on time and processes are being followed.
- GDPR compliance and reporting to Linnaeus/Mars requirements.
- Responsible for ensuring that the resourcing of the team meets the hospital needs, including recruiting and onboarding as required.
- To carry out meaningful conversations with each of your team members, setting goals and objectives.
- Monitoring absence and completing absence management meetings with your team.
- Provide leadership to the client care and administration teams, in line with the Linnaeus culture and five principles.
- Promote Associate wellbeing across the hospital.
- Deliver the Key Performance Indicators for the Client Care and Accounts areas and provide monthly reports to the Operations Manager.
- 5 weeks annual leave plus Bank holidays plus Birthday Leave.
- Career progression opportunities
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program including:
- Employee assistance program
- Free annual Flu jab
- Cycle to work scheme
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS .
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at
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