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Front of House Staff
3 months ago
The right person will uplift the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Hospitality Service Assistant responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.
To be a successful Hospitality Service Assistant, you should be polite with our customers and make sure they enjoy their meals.
You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Keep in mind that Hospitality Service Assistant duties will require working in shifts and/or occasionally during weekends and holidays.
Ultimately, it is the duty of our Hospitality Service Assistant to provide an excellent overall dining experience for our guests.
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Upsell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Willing to take on company training
Requirements and skills
- Proven work experience as a Waiter or Waitress
- Handson experience with cash register and ordering information system (POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fastpaced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
Job Types:
Part-time, Zero hours contract
Salary:
£11.50-£12.00 per hour
Expected hours:
per week
Benefits:
- Discounted or free food
Day range:
- Holidays
- Monday to Friday
- Weekend availability
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
Experience:
- Hospitality: 1 year (preferred)
Work Location:
In person
Reference ID:
KGC/WeekendChef
Expected start date: 01/04/2024
