Client Services Administrator

1 week ago


Wellingborough, Northamptonshire, United Kingdom EXCELSIOR BUSINESS SUPPORT SERVICES LTD Full time

Responsibilities

  • Provide daily administration support to assigned clients.
  • Management and processing of all client administration processes; maintaining regular client contact and keeping them informed of progress.
  • Deliver an efficient, friendly, and professional service for all clients, providers, professional partners, and visitors
  • Answer incoming calls, taking initiative to deal with clients and enquiries.
  • Liaise with clients to obtain information relating to project or workload pipeline.
  • Input and maintain accurate client records on backoffice system Monitor and, where necessary, chase outstanding debtors.
  • Maintain the daily task tracker
  • Research and identify new business opportunities including new markets, growth areas, trends, customers, partnerships, products and services or new ways of reaching existing markets.
  • To have a good understanding of the businesses' products or services and be able to advise others about them.
  • Produce reports, presentations and briefs
  • Ensure processes and workflows / tasks are followed inline with standards

Skills & Experience Required

  • Previous administration experience preferred
  • Good knowledge of Microsoft 365 programmes and desirably MS Excel.
  • Good knowledge of Google Drive and MS Onedrive
  • Good organisation skills, with an ability to prioritise your workload and meet deadlines Excellent verbal and written communication skills
  • Takes personal responsibility for consistently delivering high quality work
  • Discretion and confidentiality

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or qualifications at any time based on business needs.

Job Type:
Part-time

Salary:
From £10.50 per hour

Expected hours:
per week

Benefits:

  • Canteen
  • Company car
  • Company events
  • Company pension
  • Employee discount
  • Employee mentoring programme
  • Flexitime
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme

Schedule:

  • Flexitime

Experience:

  • Administrative: 2 years (required)

Language:

  • Fluent English (required)

Work Location:
In person

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