Mortgage Customer Service Representative

2 weeks ago


Birmingham, Birmingham, United Kingdom NatWest Group Full time
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Mortgage Customer Service Representative

  • We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
  • We're looking for a detailorientated individual to complete processes and procedures, while providing the customer with a seamless experience
  • You'll be undertaking this role fully remotely from anywhere in the UK, and working from home kit will be provided

What you'll do:

By listening to and engaging with our customers, you'll:

  • Build great rapport over the phone providing a wow customer experience to every mortgage customer
  • Improve processes and procedures to maximise customer satisfaction and efficiency
  • Maintain a detailed knowledge of the financial services product range

The skills you'll need:

To join us in this role, you'll have experience of working in customer service and delivering to deadlines. You'll also be able to creatively solve problems while supporting your regulated sales team.


You should have good attention to detail in order to identify exactly what our customers need, as well as strong listening skills.

You'll also need the determination to go the extra mile for our customers everyday, to provide a truly individual and personal service.


We're also looking for you to demonstrate:

  • The ability to prioritise work and achieve quality results while maintaining high levels of detail
  • Good numerical and organisational skills
  • Ability to work to regulatory requirements and data protection standards
What else you need to know


You'll need to be flexible and be able to commit to working a rotating shift pattern, your normal hours of work will be between 8am and 6pm Monday to Friday and 1 in 5 Saturdays 9am - 4pm.

You'll enjoy a comprehensive structured training programme and on-going coaching and support to enhance your development.

How we'll reward you:

Salary:
£23,400 per year (pro rata for hour worked)


You'll join on a competitive salary of £23,400 and in addition, you'll receive a contribution to help you save for retirement.


You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Birmingham, Birmingham, United Kingdom Digiden Ltd Full time

    Customer Service RepresentativeOur client DP Building Systems are a well-established distributor of cable management, cabling and electrical wholesale solutions who based out of Perry Barr, Birmingham.Due to continued growth and new contracts won, they are looking for an Customer Service Representative to join the busy and vibrant sales team.Their Customer...


  • Birmingham, Birmingham, United Kingdom Conviction HR Full time

    Required Skills and Qualifications: Strong interpersonal and communication skills, with the ability to effectively interact with diverse customers. Attention to detail and accuracy in handling financial transactions.We are looking for a Customer Service Representative at our leading bank in Birmingham, UK.We are currently seeking a dedicated individual who...


  • Birmingham, Birmingham, United Kingdom Countrywide HQ Full time

    We are looking for a Qualified Trainee Mortgage and Protection Advisor to join us in Erdington working in our well known Dixons Estate Agency. OTE £35kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.You will need to be adaptable, self-motivated and...


  • Birmingham, Birmingham, United Kingdom Dixons Full time

    We are looking for a Qualified Trainee Mortgage and Protection Advisor to join us in Dixons working in our well known Birmingham Estate Agency. OTE £35kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.You will need to be adaptable, self-motivated and...


  • Birmingham, Birmingham, United Kingdom Dixons Full time

    Job DescriptionDixons Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in South Birmingham area - including Morley. OTE £35kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable,...


  • Birmingham, Birmingham, United Kingdom Conviction Global Full time

    We are currently seeking a dedicated individual who is passionate about delivering exceptional customer service and possesses excellent communication skills to join our dynamic team. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the highest level of service and support.Key Responsibilities: Providing...


  • Birmingham, Birmingham, United Kingdom CONNECTED L GROUP Full time

    Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy helping others? Join our dynamic team as a Customer Service Representative and be the voice of our companyDuties: Analyze client needs and provide appropriate solutions Serve as the main point of contact for clients, addressing inquiries and...


  • Birmingham, Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Mortgage Administrator (PART-TIME) Location: Longbridge, Birmingham Salary: (phone number removed) (pro-rata) BCR/OO/11095 Bell Cornwall Recruitment's client is an independent financial firm with specialism within mortgages. They offer services to their clients from first time buyers to new build properties. The close-knit team are searching for a Mortgage...


  • Birmingham, Birmingham, United Kingdom Bruin Full time

    Trainee Mortgage & Protection AdministratornBirminghamnUp to £25,000 + bonus & benefitsA Birmingham based Firm of Independent Financial Advisers are looking to recruit a strong Administrator's to join their Mortgage & Protection team to provide administrative support to their Mortgage Adviser.Daily duties will include:nOnboarding new clientsnSubmitting...


  • Birmingham, Birmingham, United Kingdom Bruin Full time £25,000

    Job Description Mortgage & Protection Administrator Birmingham Up to £25,000 + bonus & benefits A Birmingham based Firm of Independent Financial Advisers are looking to recruit a strong Administrator's to join their Mortgage & Protection team to provide administrative support to their Mortgage Adviser. Daily duties will include: Onboarding new...


  • Birmingham, Birmingham, United Kingdom Bruin Full time

    Mortgage & Protection Administrator Birmingham Up to £25,000 + bonus & benefits A Birmingham based Firm of Independent Financial Advisers are looking to recruit a strong Administrator's to join their Mortgage & Protection team to provide administrative support to their Mortgage Adviser. Daily duties will include: Onboarding new clients Submitting business...


  • Birmingham, Birmingham, United Kingdom Collins Aerospace Full time

    Date Posted:Country:United KingdomLocation:Goodrich Control Systems, The Radleys, Marston Green, Birmingham, B33 0HZPosition Role Type:UnspecifiedPower & Controls:We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our...


  • Birmingham, Birmingham, United Kingdom Bruin Full time £25,000

    Job Description Trainee Mortgage & Protection Administrator Birmingham Up to £25,000 + bonus & benefits A Birmingham based Firm of Independent Financial Advisers are looking to recruit a strong Administrator's to join their Mortgage & Protection team to provide administrative support to their Mortgage Adviser. Daily duties will include: Onboarding new...


  • Birmingham, Birmingham, United Kingdom CU Recruitment Full time

    Financial Customer Service RepresentativeBirmingham City Centre35 hours per week, 9:00am - 4:30pm, permanent, initially office based with some future potential for home workingPart time hours also availableUp to £22,000 (depending on experience) + Christmas Bonus + Discounted Finance Products + Laptop + Phone + Overtime Opportunities at a 1.25x - 1.5x rate...


  • Birmingham, Birmingham, United Kingdom Countrywide Full time

    Have you recently gained your Mortgage qualifications or held it for a while and not had the opportunity to use it? Do you want the support, mentoring and guidance to ensure you succeed as a Mortgage Advisor?Do you want a transparent progression structure with real monetary value?If this describes you then we are currently recruiting for qualified Mortgage...


  • Birmingham, Birmingham, United Kingdom Countrywide Full time

    Have you recently gained your Mortgage qualifications or held it for a while and not had the opportunity to use it? Do you want the support, mentoring and guidance to ensure you succeed as a Mortgage Advisor?Do you want a transparent progression structure with real monetary value?If this describes you then we are currently recruiting for qualified Mortgage...


  • Birmingham, Birmingham, United Kingdom Lloyds Banking Group Full time

    End DateTuesday 25 April 2023We support agile working - click here for more information on agile working options.Agile Working OptionsFlexibility in when hours are workedJob Description SummaryGreat full time opportunities working 35 hours per week for Mortgage and Protection Advisers based in the Midlands area.Job DescriptionHome is at the heart of our...


  • Birmingham, Birmingham, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be the first point of contact for our customers, providing excellent service and support. This is a great opportunity to work in a dynamic and fast-paced environment, interacting with a diverse range of...


  • Birmingham, Birmingham, United Kingdom Crown Full time

    Job Description To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP...


  • Birmingham, Birmingham, United Kingdom Raven Full time

    About Us:At Raven, we are committed to delivering outstanding customer service and building strong relationships with our clients. We're looking for dedicated and empathetic Customer Service Team Members to join our team and contribute to our customer-centric approach.Responsibilities:- Issue Resolution: Address customer inquiries, concerns, and issues with...