![NatWest Group](https://media.trabajo.org/img/noimg.jpg)
Mortgage Customer Service Representative
2 weeks ago
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
- We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- We're looking for a detailorientated individual to complete processes and procedures, while providing the customer with a seamless experience
- You'll be undertaking this role fully remotely from anywhere in the UK, and working from home kit will be provided
What you'll do:
By listening to and engaging with our customers, you'll:
- Build great rapport over the phone providing a wow customer experience to every mortgage customer
- Improve processes and procedures to maximise customer satisfaction and efficiency
- Maintain a detailed knowledge of the financial services product range
The skills you'll need:
To join us in this role, you'll have experience of working in customer service and delivering to deadlines. You'll also be able to creatively solve problems while supporting your regulated sales team.
You should have good attention to detail in order to identify exactly what our customers need, as well as strong listening skills.
You'll also need the determination to go the extra mile for our customers everyday, to provide a truly individual and personal service.
We're also looking for you to demonstrate:
- The ability to prioritise work and achieve quality results while maintaining high levels of detail
- Good numerical and organisational skills
- Ability to work to regulatory requirements and data protection standards
You'll need to be flexible and be able to commit to working a rotating shift pattern, your normal hours of work will be between 8am and 6pm Monday to Friday and 1 in 5 Saturdays 9am - 4pm.
How we'll reward you:
Salary:
£23,400 per year (pro rata for hour worked)
You'll join on a competitive salary of £23,400 and in addition, you'll receive a contribution to help you save for retirement.
You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
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