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Customer Service Representative

3 months ago

Birmingham, Birmingham, United Kingdom CONNECTED L GROUP Full time
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy helping others? Join our dynamic team as a Customer Service Representative and be the voice of our company

Duties:

  • Analyze client needs and provide appropriate solutions
  • Serve as the main point of contact for clients, addressing inquiries and resolving issues
  • Collaborate with internal teams to ensure client satisfaction and successful project completion
  • Conduct regular checkins with clients to assess their needs and provide ongoing support
  • Prepare and deliver reports on client activity, performance, and satisfaction

Qualifications:

  • Excellent communication skills, both written and verbal
  • Previous experience in a clientfacing role, preferably in the financial services industry
  • Strong analytical skills with the ability to interpret data and make informed recommendations
  • Ability to build and maintain strong relationships with clients
  • Detailoriented with excellent organizational skills

Job Types:
Full-time, Permanent

Salary:
From £23,214.36 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Birmingham (preferred)

Work Location:
In person

Application deadline: 25/02/2024