Hotel Receptionist

2 weeks ago


York, York City, United Kingdom DoubleTree by Hilton - York Full time

Job purpose:
To provide reception services for Guests to contribute to an overall exceptional experience.

Main objectives:

  • To work within a team to deliver the day to day operational needs of the Hotel Reception
  • To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements
  • To be the main point of contact for Guests dealing efficiently with any requests, enquiries and any complaints
  • To welcome (check in) all arriving guests to the required minimum standard
  • To bid farewell (check out) all departing guests to the required minimum standard
  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Maximize room occupancy and use upselling techniques to promote hotel services and facilities.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general knowledge necessary to perform daily duties
  • Attend appropriate training courses when required (eLearning)
  • To handle all telephone calls, including external and internal for inhouse guests, enquiries and other department.
  • To carry out calls to VIP's staying in the hotel to check on guest satisfaction.
  • To record and report maintenance and security issues, raised by guests or employees and follow up where appropriate

Essential skills and qualifications:

  • Have the ability to work as part of a team and on own initiative
  • Have excellent personal presentation and verbal communication and listening skills
  • Have a passion for delivering exceptional customer service with a 'can do' attitude
  • Be flexible, motivated and committed
  • Previous hotel reception experience desirable
  • Experience in a customer service environment

Job Types:
Full-time, Part-time

Part-time hours: 40 per week

Salary:
£20,800.00 per year

Benefits:

  • Discounted or free food
  • Referral programme

Ability to commute/relocate:

  • York: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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