Head of Enterprise Solutions Business Performance Operations

4 weeks ago

London, Greater London, United Kingdom ISACA Full time

About the Role:

Grade Level (for internal use):
14 Head of Enterprise Solutions Business Performance Operations

The Enterprise Solutions business within S&P Global Market intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions.

The Team:

The Enterprise Business Performance team is a key partner within ES responsible for improving and managing day- to-day operations and driving visible metrics and analysis for the 4 business segments underpinning the overall ES portfolio. The team is also an important part of the connective tissue within ES to enable the businesses to optimize and to leverage the capabilities across the franchise. The ES Business Performance team combines the power of Business Management and Business Insight, and underpinned by Business Performance Operations, to deliver amplified value to our business Partners.

This role:

The role will be to lead the Business Performance Operations team, a team responsible for supporting initiatives that span the organization such as VCO and SCAP reporting, and Vendor Management, along with Divisional and SPGI wide mandates such as Quarterly Business Reviews, and Private Markets reporting. This group will work in close collaboration with the overall Head of Business Performance, the Heads of Business Management and Business Insights, as well as various internal stakeholders to drive continuous improvements across processes and procedures.

What's in it for you:

The selected candidate will have a unique opportunity to:

  • Shape the business processes across a billion-dollar portfolio
  • Work closely with senior management within ES as well as partners across the broader Market Intelligence division and SPGI organization to analyze results and identify opportunities to further derive and drive operational improvements
  • Work with a global team of over 5000 colleagues across 45 countries
Responsibilities:
  • Acts as a senior technical expert within Business Performance and possesses a reputation for thought leadership and introducing new methods to enhance operational performance in the organization related to business processes, technology changes, and data management. Is a strategic influencer
  • Identifies strategic opportunities to improve operational effectiveness through close observation of day-to-day activities. Taking subsequent action to review and update standard operating procedures (SOP) to meet organizational goals of streamlining and optimizing operational processes, working closely with internal stakeholders within ES as well as partners across the MI Division and SPGI Corporate
  • Directs and supports user training on operational changes, including changes to systems and processes
  • Leads Divisional and Corporate level initiatives and activities on behalf of ES
  • Organizes and orchestrates business reviews at the ES level and external to ES
  • Addressing issues impacting revenue and margin performance across ES including resolution of sales and channel processing issues
  • Analyses and resolves complex, non-routine analytical or business problems in a timely and insightful manner
Experience/Skills:

The successful candidate will need the following experiences and capabilities:
  • Strong analytical skills and the ability to link activities to clear business outcomes
  • Strong communication skills, both oral and written, and the ability to communicate at all levels of the organization
  • Budgeting and financial tracking experience
  • Experience with establishing processes and controls to ensure smooth operations
  • Proven capability in influencing senior level decisions makers across all functions
  • Experience presenting and working with senior level executives
  • Demonstrated project management experience
Flexible Working:

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit .

What's In It For You?

Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence??, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

102 - Senior Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON102 - Senior Management (EEO Job Group)

Job ID:

Posted On:

Location: London, United Kingdom
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