Partner Success Executive

2 weeks ago

London, Greater London, United Kingdom Fresha Full time

About

Fresha
Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide.


Available in 120+ countries worldwide, Fresha is used by 80,000+ businesses and 300,000+ professionals worldwide, who have booked over 600 million appointments through Fresha already.

Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam, and Warsaw.

The company raised $185M in venture capital funding to date from leading institutional investors.


Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions.


Our ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.


The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.


Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional

Partner Success Executive to come and join our global business.

Reporting directly to a

Partner Success Team Lead, you will be

accountable for building relationships and driving monetisation of the Fresha platform.

This is a great opportunity for someone looking to work in a

fast-paced and

changing environment, who

likes to work autonomously,

enjoys a challenge, and

wants to make an impact.

Commercial Growth:

  • Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
  • Proactively introduce, educate and convert Partners on to Fresha's payments solution.
  • Optimise listing content and availability competitiveness on the marketplace to maximise conversions.

Relationship Building:

  • Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
  • Advising Partners on suitable product selection based on their needs and specifications.
  • Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
  • Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
  • Collaborate with our Product teams to provide important product feedback to help enhance future releases.
  • Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and crosssell the Fresha Platform.
This list is not exhaustive and there may be other activities you are required to deliver.

Skills, experience & qualifications required:

  • Demonstrable experience in effectively delivering commercial outcomes from a previous Partner facing role
  • Shown to be commercially motivated with an ability to adapt and achieve targets
  • Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
  • Naturally proactive and inquisitive, with a desire to consistently learn and improve
  • Previous experience in an outbound call environment or a related sales position preferred
  • Excellent and proven written, verbal and presentation skills
  • Creative thinking and problemsolving mindset
  • Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
  • Happy to roll sleeves up and assist the team when required (team player)
  • Selfstarter and proactive approach
  • Comfortable working in a fastpaced and changing environment
At Fresha, creating a culture where individuals of all backgrounds feel comfortable matters.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.


If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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