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Customer Support Consultant

3 months ago

Manchester, United Kingdom Destination Sport Full time

Customer Support Consultant - Fixed Contract (9 Months)
Based in our Manchester office with some option for homeworking

Despite being a new company, our team has a wealth of knowledge, with over 80 years of combined experience and an outstanding reputation in the sports travel industry

  • Process bookings, amendments and cancellations as requested by the customer in a timely and accurate manner and in accordance with the company standards and terms and conditions, and those laid out in the entire ISO procedures manuals.
  • Convert general enquiries into actual bookings utilising all the tools and technology available.
  • Ensure all communication both written and verbal is within brand guidelines and tone of voice, accurate and conducted in a timely manner.
  • Assist and support with new starters ensuring the buddy scheme is effective and the starter is integrated into the team
  • Accurately process data to ensure compliance with ISO standards.
  • Take ownership of complex customer enquiries received in writing or over the telephone
  • Ensure the highest level of customer service is offered to internal and external customers at all times
  • Help and support in minimising or eradicating the harm our business operations inevitably inflict on the environment
So if you have a passion for sports, and are looking for your next challenge, take a look and get in touch we'd love to hear from you

To be successful in this role we are looking for motivated individuals who

  • Have Contact Centre experience
  • Have experience of working in the consumer arm of the travel industry and/or sports travel desirable.
  • Are computer literate with experience of Microsoft office
  • Have excellent customer service skills
  • Are proactive with the ability to solve complex tasks
  • Are accurate with the ability to follow complex instructions under tight deadlines
  • Can work within a team environment to achieve team/department objectives
  • Has exceptional communication skills both verbal and written
  • Is well organised and quick to prioritise workload
  • Has the ability to think logically and consider all relevant aspects with strong analytical skills