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Helpdesk / Systems Administrator

3 months ago

Stockport, Stockport, United Kingdom Adria Solutions Ltd Full time
Helpdesk / Systems Administrator - Stockport.

Responsibilities:

  • Deliver a firstclass customer experience operating the help desk to resolve users' queries and problems, including the maintenance of user accounts and delivery of periodic processing routines.
  • Lead helpdesk support efforts relating to systems, ensuring queries are resolved in a timely manner with limited disruptions
  • Keep users informed of changes and updates in technology systems and confidently respond to user requests and instructions
  • Assist in all aspects of system development including adhoc reporting.
  • Assist with the maintenance of system documentation in accordance with agreed procedures and standards.
  • Support the implementation of changes, new functionality, and/or products into the client's core systems
  • Assist in the testing and evaluation of new software releases, and in the dissemination and documentation of new software.

Skills and experience:

  • Microsoft network administration (Active Directory/Azure)
  • Virtualisation platforms (Hyper-V, VMWare, or equivalent)
  • Backup and Disaster Recovery software (e.g. Veeam)
  • VOIP/Unified Communications (e.g. 3CX, Teams Direct Routing)
  • Network routing and switching are desirable
  • Scripting and automation tools are desirable

Benefits:

  • Private medical insurance
  • Pension scheme (7.5% employer contributions rising to 10% after 2 years)
  • Heath Cash-Plan
Interested, please click Apply

Helpdesk / Systems Administrator - Stockport.