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Receptionist / Outpatients Officer
2 weeks ago
Job summary
We have an exciting opportunity for a Receptionist within the Liaison Psychiatry based at Queens Medical Centre, Nottingham. The post holder will provide a high level, efficient, comprehensive, and confidential admin support service to the Liaison Psychiatry Team within Mental Health Services for Older People in Nottinghamshire. The role requires an individual who has a flexible approach to work and the ability to prioritise. This will include maintaining patient related records/databases, making appointments, and meeting and greeting patients.
Main duties of the job
To work within the Outpatients Department at Queens Medical Centre supporting patients attending their appointments. You will be expected to work as part of an administrative team supporting the full MDT.
To undertake office duties including diary management and message management, opening and distributing mail, operation of patient information systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you
#TeamNottsHC
Job descriptionJob responsibilities
Efficient reception / customer service expertise. Efficient secretarial and admin support, diary management, message management, opening and distributing of mail, dealing with telephone calls and enquires, production of documents, photocopying, collating of documents and electronic filing
Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - (
Person SpecificationQualifications
Essential
NVQ 2 level in Business Administration or working towardsDesirable
ECDL, Medical Terminology, Audio typingTraining
Essential
Microsoft Office Database, Excel, Word, PowerPointDesirable
Minute takingExperience
Essential
Scheduling/ Diary Management Experience of working in a customer-facing role Previous experience of working in an office environment Ability to work as an effective team member.Desirable
Experience of working within the NHS Knowledge of Patient Information Systems Minute TakingKnowledge
Essential
Computer literacy including word, excel, outlook, databaseDesirable
Maintain electronic records/information on computerSkills
Essential
Excellent interpersonal/communication skills, including excellent written and oral skills. Excellent telephone manner Good interpersonal skills Typing skillsContractual Requirements
Essential
Ability to travel between venues Requirement to complete Mandatory TrainingValues and Behaviours
Essential
All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.-
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