Services Support Advisor

2 weeks ago

London, Greater London, United Kingdom Newmedica Full time

Who are we?


Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.

We interact with over 225,000 patients annually, from outpatient appointments to surgery to correct cataracts and helping to manage other eye conditions.

We're passionate about providing individual care for our patients and have a vision to change lives through better sight and eye health.


Our services are delivered through a variety of models including Managed Services and primarily Ophthalmology Joint Venture (OJV) Partnerships, with each eye centre focused on providing excellent care to their communities.

We have significant growth plans as we look to establish a national footprint and open many new sites over the next few years.


We currently have an opportunity for a Services Support Advisor to join our central operations team on a fixed term basis for 12 months.

Working alongside five other Services Support Advisors, you will report in to Dan, our Operations Support Manager.

This is a hybrid role, working from home 2 days per week and from our London Office 3 days per week.

There is also a requirement to be on call 1 weekend in 5.

Overview of the role


The Services Support Advisor is a key role, ensuring that colleagues working in our services receive the necessary operational support needed to deliver exceptional service and care to our patients.


We are looking for someone who can advise colleagues on the best practice processes and help them to correct errors when they occur.

You will take ownership for the cases you work on and deliver high resolution rates whilst maintaining an exceptional standard of customer care.

Treating the services as customers, you will ensure that they receive a high quality service at all times.

In this position, you can make a real contribution to the on-going performance of the services within Newmedica by delivering high resolution rates and an exceptional standard of customer care.


So what will I be doing?

  • Proactively monitoring your personal resolution and response KPIs to ensure you are operating within expected standards
  • Building our systems knowledge level by contributing articles to our knowledge base
  • Training new staff in the use of core systems, providing systems training for services and support office staff when necessary

What experience do I need?

  • Proven customer service skills and a passion for customer care
  • An eye for detail and accuracy
  • Experience working with a variety of systems
  • Excellent verbal and written communication skills
  • Strong planning and organising skills
  • Excellent administration and data management skills
  • Problem solving skills
  • Excellent interpersonal and client relationship skills including the ability to relate effectively with a diverse range of staff and clients

What can we offer you?

  • A competitive salary
  • Up to 12% company bonus based on company performance and personal objectives
  • 25 days annual leave plus bank holidays and birthday leave
  • A company pension scheme
  • Access to a range of benefits including free eye tests, discounted or free glasses, private medical insurance, private dental care, health care scheme, death in service, an opportunity to sign up to a taxfree cycle to work and a retail discount platform
  • A free 24/7 wellbeing/counselling service
  • An environment where your learning and development is supported


Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom HDR Advisor Full time £14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients' standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing...

  • Customer Service Sales Advisor

    2 weeks ago

    London, Greater London, United Kingdom Reed Business Support Full time

    CUSTOMER SERVICE SALES ADVISOR - NORTH WEST LondonOffice based: Full Time, PermanentHours of work: Monday - Friday 9.30am to 6pmSalary: Competitive DOECustomer Service Sales AdvisorYou are passionate about delivering exceptional customer service.A great opportunity has arisen for a Customer Service Sales Advisor to join a fun and friendly team. You will be...

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Team Support Midlands Group Full time

    Our client based in Stafford is recruiting for a Service Advisor. Working within a company that sells luxury motorhomes the role involves dealing with customers servicing requirments for their vehicle both over the phone and face to face through the companies showroom. The ideal candidate will have some working experience of customer service either face to...

  • Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Page Personnel Secretarial & Business Support Full time

    Work as a customer service advisor for one of the UK's top menswear shops, specialising in dress wear for formal occasions, with over 100+ shops throughout the United Kingdom. Your role would be fully remote and working throughout their busiest period.Client DetailsThey are leading UK luxury menswear brand with multiple stores throughout the United...

  • Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Duties: Communicate with clients in person to address inquiries, resolve issues, and provide...

  • Senior Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Senior Customer Service Advisor will assist the Customer Service Manager in day to day running of the team whilst providing great Customer Service. The company is based in Central London and is a great opportunity for someone wanting to take their careerfurther. You will be representing the company values and being the first point of contact for...

  • Weekend Customer Service Advisor/service

    2 weeks ago

    London, Greater London, United Kingdom Hays Business Support Full time

    An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and...

  • Supporter Care Advisor

    2 weeks ago

    London, Greater London, United Kingdom B&M Waste Services Limited Full time £24,592

    Category: Customer Support or Client Care ›› General/Other: Customer Support/Client Care Level: Entry Level Term: contract, 12 months Weekly hours: 35.0Salary: GBP per year Location: London Supporter Care Advisor 12 Month FTC, Full Time Starting at £24,592, pay increase after 6 months probationary period Hybrid - 2 Days London Office Based We are...

  • Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Bionic Services Ltd Full time

    Job Title: Customer Service AdvisorSalary: £23,000 basic salary (+ £450 bonus per month)Location: London (hybrid working)About the Role:At Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them an experience so good...

  • Spanish Speaking Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Spanish speaking customer service advisor, you will support the company in achieving its business objectives by delivering professional support, guidance and training to internal and external partners from their central London office.Client DetailsA global leadership consultancy celebrating 50 years of helping organisations hire, promote, and develop...

  • German Speaking Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Language Recruitment Services Limited Full time £26,000

    German Speaking Customer Service Advisor Job title: German Speaking Customer Service Advisor Salary: up to £26k + Benefits Ref: SM034258 Language Recruitment Service ( LRS ) is actively seeking an organised and friendly German Speaking Customer Service advisor / Export Administrator to join the export desk of a leading multinational manufacturing...

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom The Recruitment Solution (London) Ltd Full time

    Service Advisors,Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic, sports brand. If so, The Recruitment Solution have the perfect role for you The opportunity is based within their successful dealership in the North West London area.. The ideal candidate will...

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Perfect Placement Full time

    Service Advisor£26,000 Basic Salary + £6,000 bonus Monday To Friday 8am - 6pm / 1 in 2 Saturdays Successful Brand Main Car Dealership environment Access to full manufacturer accredited training/development. Previous Automotive Service Advisor experience required We are currently advertising on behalf of an Automotive well-established Main Dealership who...

  • Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Language Recruitment Services Limited Full time

    generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy Hybrid 3 days a week in office after completion of training Job Ref: SV109511 L anguage Recruitment Services (LRS) is currently recruiting an experienced Customer Service Advisor for a prestigious luxury design company with several offices in the UK....

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £32,000 OTE - £42,000 (uncapped) Location Wandsworth Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer...

  • Customer Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Bionic Services Limited Full time

    At Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. Established in 2007, we are in an exciting period of growth, and you...

  • Financial Reporting Manager

    2 weeks ago

    London, Greater London, United Kingdom Resident Advisor Full time £45,000 - £65,000

    Join Resident Advisor's Finance TeamResident Advisor (RA) is a prominent music media brand established in 2001, serving as a pivotal player in the dance, electronic, and DJ realm.With an audience exceeding 6 million monthly users, RA captivates its followers through a blend of news, editorials, club listings, and ticketing services. Additionally, RA...

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom ACS Automotive Recruitment Consultancy Full time £26,000 - £30,000

    Service Advisor £26k - £30k basic DOE, OTE up to £37k Hemel Hempstead Permanent/Full Time Working Hours: 45 hours per week / rota'd Saturday Mornings Our client, a Motor Trade main dealer group in the Hemel Hempstead area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more - please...

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Link Personnel Full time

    Our Client, a prestige car dealership in North West London are looking to recruit an experienced Service Advisor. The ideal Service Advisor must have at least 3 years experience in this role, preferably with a prestige/premium brand. Excellent customer service and upselling skills are essential for this role along with organisation and the ability to...

  • Service Advisor

    2 weeks ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Service Advisor (part-time 27 hours per week) Evans Halshaw Peugeot Mansfield Salary of £16,114 with £2,880 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services (pro-rata'd for part-time) Can you bring a passion for...