Welcome Host

2 weeks ago

London, Greater London, United Kingdom IFS Cloud Cable Car Full time

Who are we?


First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo).

We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

The IFS Cloud Cable Car is one of London's top visitor attractions welcoming over 1.4 millions guests per year.

Linking North Greenwich Peninsular and the Royal Dock's, it is the only urban cable car in the UK and offers stunning panoramic views of London's skyline from a height of 90m over the Thames.


About the job

  • Delivering the highest standards of service for all the guests and ensuring that all visitors are greeted and made to feel welcome.
  • Enhancing the IFS Cloud Cable Car Experience with a friendly professional attitude capable of interacting with guests and visitors of all ages.
  • Supporting site management with Health & Safety issues, queue management, Emergency incident plans, First Aid and Fire Marshalling.

Your main responsibilities will be:

  • Actively participate in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gateline, platform, ticket office and other external locations.
  • Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.
  • Proactive in ensuring any guest complaints are dealt with immediately with a cando approach ensuring that they leave satisfied.
  • Work constantly towards achieving a 5star level of customer service (Customer Satisfaction Survey 98%+)
  • Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
  • Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
  • Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, consistency in adhering to the IFS Cloud Cable Car Cash Handling Policy
  • Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
  • Aid the Guest Experience Manager in organising paperwork & photocopying, maintaining stationary/ ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
  • Assist the Group Bookings Department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material
  • Excellent time management skills
  • Provide assistant in the Cable Car Experience café, Virtually Reality, Teddy Mountain.

As a minimum, you will need to have:

  • Strong numerical and reporting skills
  • Understanding of how to drive sales and positive guest experience
  • Works in a systematic, methodical and orderly way.
  • Communicates problems and challenges early, involving the right people.
  • Is health, safety and wellbeing conscious.
  • Cash Handling desirable
  • Manages and maintains quality and productivity of their work
  • Treats everyone as a 'guest' including internal colleagues.
  • Seeks opportunities to learn and share knowledge
  • Experience in a similar role in a visitor attraction
  • First Aid Training

About the location
London Cable Car, North Greenwich.

Working pattern


This role is working 5 days out of 7, or 2 days of out 7 for part time roles, on a shift pattern.

Shift patterns vary from

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.


We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally.We are looking for a Welcome Host for our EMEA Integrated Facilities Management business line.What this job involvesThe Welcome Host is responsible for delivering a memorable visitor and colleague experience through face to face engagement, proactive communication and exceptional customer service.The...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Restaurant Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Navolio Limited Off To Work Full time

    Restaurant Welcome Host Contract Catering Monday to Friday- £24,800.00 per annum p/h)Restaurant Welcome HostContract Catering Monday to Friday hours p/w£24,800.00 per annum p/h)Off to Work are assisting in the recruitment of aRestaurant Welcome Host for a market leading, national contract caterer operating in the B&I sector. This is a fantastic...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    Job title:Welcome***HostDuration: Holiday/ Annual leave coverLocation:Canary Wharf LondonHours: (shifts will range between 7am-6pm)Pay:£14-£16 an hourDuties: Meet and greet all visitors to the office and welcome in clients. Serving breakfast, lunch and hot drinks for clients throughout the day Ensuring suites are fully prepared and stocked each day Set up...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Gamepath Entertainment Full time

    Come and join us as a Welcome Host at Monopoly Lifesized, the immersive, on-your-feet version of the world's favourite family game brand. We are located on Tottenham Court Road in the heart of London's West End.With four exciting gameplay boards - Classic, Classic: Own It All, Luxury, and City. A Monopoly themed bar, Restaurant, and Retail outlet. Monopoly...

  • Welcome Host Workshop

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host Concierge

    2 weeks ago

    London, Greater London, United Kingdom Wilson James Full time

    Do you have a passion for luxury customer service and a desire to work as part of a global brand? Are you looking for a 'Topflight' luxury career that commands impeccable client service skills within the corporate security arena?Wilson James are delighted to present the opportunity to join the team as a Luxury Concierge at one of our highly esteemed clients'...

  • Welcome Host Concierge

    2 weeks ago

    London, Greater London, United Kingdom Wilson James Full time

    Do you have a passion for luxury customer service and a desire to work as part of a global brand? Are you looking for a 'Topflight' luxury career that commands impeccable client service skills within the corporate security arena?Wilson James are delighted to present the opportunity to join the team as a Luxury Concierge at one of our highly esteemed clients'...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionThis is a unique opportunity for an experienced receptionist to join the Portico family at one of our most prestigious client sites.Our client, a successful social media company, is revered around the world for being a fantastic place to work. Their workspaces are colourful, modern and best of all, it's full of treats The culture matches the...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • welcome host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host

    2 weeks ago

    London, Greater London, United Kingdom Portico Full time

    Company DescriptionPortico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engagingOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop...

  • Welcome Host/hostess

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    This unique opportunity within our Portico family is situated on the 35th Floor of one of the most iconic buildings in London, within a restaurant that offers an unrivalled viewing gallery with panoramic views over London, from a foliage-filled atrium.We are on the lookout for a Welcome Host who is passionate about providing impeccable service and enjoys...