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Branch Administrator

3 months ago

Leeds, Leeds, United Kingdom UNISON Northern Health & Community Branch Full time

You will act as the main point of contact for trade union members seeking advice and support around workplace issues.

You will need to be able to take detailed and accurate messages, then create a referral using Microsoft Excel and Word mail merge.

You will also carry out weekly data cleansing of records. You will report to the office manager who will delegate tasks to you.

You will work to high standards of customer service and be sensitive to the needs of each individual member.

You will need to be a team player with the ability to fit into an established team and to be able to work with a range of people.


ESSENTIAL REQUIREMENTS:

  • GCSE English and Maths A-C or equivalent
  • Confident with all Microsoft Office packages
  • Previous administrative experience
  • Polite telephone manner
  • Excellent written and verbal communication skills

PERSONALITY PROFILE:

  • Extremely organised
  • Able to prioritise a changing todo list
  • Excellent attention to detail
  • Uses initiative
  • Comfortable working both individually and as part of a team

DESIRABLE

  • Previous Office/Administrative experience in an NHS environment
  • Advanced Excel & Word skills
  • Typing/WP RSAII or equivalent or demonstrable experience
  • Experience drafting agendas and taking minutes at meetings
  • Knowledge and understanding of trade unions

Benefits
The starting salary is £22,816 per year, pro rata (based on a full time equivalent of 37.5 hours). After 2 years' experience, this would increase to £24,336, pro rata. Annual leave entitlement is 27 days per annum plus 8 bank holidays, pro rata. This will rise to 29 days after 5 years and 33 after 10 years, pro rata.

You will be entitled to join a NEST pension scheme. The dress code is casual - you will be provided with a branded polo shirt.


This is a permanent post, your working hours will be 8:30am to 4:30pm with some requirement to cover out of hours meetings usually no more than 1 hour which you will claim back as time-owing.

The job is office based but there is the potential for hybrid working following the completion of training.

Job Types:
Part-time, Permanent

Salary:
From £11.67 per hour

Benefits:

  • Onsite parking

Schedule:

  • Monday to Friday

COVID-19 considerations:


The office is on NHS property and at present the rules mean you will be required to wear a face mask when moving around on site but not at your desk.

Regular lateral flow tests are required.

Application question(s):

  • What attracts you to this role and why do you think we should interview you?
  • Tell us about your thoughts and understanding of trade unions and any past experiences you have had?
  • Tell us about your experience using Excel, Word and Outlook.

Work Location:
Hybrid remote in Leeds