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Assistant Practice Manager
3 months ago
Job summary
We are looking to recruit an Assistant Practice Manager to support the GP Partners & Practice Manager in effectively managing the wider practice team, patient services & overall smooth running of the surgery.
Main duties of the job
The successful candidate will lead on aspects of the day-to-day running of the surgery, with an emphasis on management of the practice team, patient services, building maintenance & IT systems.
They will also assist the GP Partners & Practice Manager with all other elements of managing the services provided at West Gorton Medical Centre, & deputise for the Practice Manager during periods of absence.
About us
West Gorton Medical Centre is a CQC Outstanding rated GP surgery in central Manchester , 10 minutes outside the city centre. We are situated in a regeneration area and have a growing list size, with currently over 7,500 patients. We are strongly invested in prioritising patient care and work hard to build links with our local community,
Our clinical team consists of three GP Partners, three salaried GPs, two Nurses, a Nurse Associate & a Pharmacist. We are a training practice, with three GP trainees currently working at the surgery. Our clinical team is complemented by a Focused Care Practitioner, First Contact Physiotherapist, Paramedic, Dietitian and Social Prescriber. We are innovative in striving to meet the needs of our patient population and have implemented a Therapist to provide 1:1 yoga therapy sessions for our patients.
Our administrative team provide front-of-house & back-office support to the clinicians & registered patients.
Job descriptionJob responsibilities
Lead on or assist the Practice Manager & GP Partners with the below tasks to maintain the effective management of the Practice. This list is not exhaustive & may be added to at any time:
ORGANISATIONAL
All aspects of building maintenance including Health & Safety Liaise with Practice Manager & GP Partners regularly Liaise with relevant staff within the PCN & locality to share learning & achieve objectives Liaise with commissioners regarding contracts & performance reporting Development & review of Policies & Procedures Maintain CQC compliance Handle patient complaint responses Process outgoing payments Reconciliation of payments in accountancy software Oversee stock ordering & rotation Coordination of quarterly Patient Participation Group Coordination of monthly staff training afternoon Any reasonable tasks requested by the Management TeamSTAFF
Line management of staff Provide training & ensure mandatory training is complete Monitor workflow & implement more efficient processes Appraisals Pastoral care & wellbeing Disciplinary procedures Rotas Annual leave management & coordination Recruitment, including pre-employment checks & interviews Deputise for the Practice Manager during absence Organising GP cover for absenceQUALITY & PERFORMANCE
Quality & Outcomes Framework targets & submissions Primary Care Quality & Recovery Resilience Scheme targets & submissions National & local enhanced service targets & submissions Internal audits of performanceIT
Management of IT systems, staff logins, etc. Electronic appointment diaries Website management Online consultation platform management Phone system monitoring & management Person SpecificationQualifications
Essential
Educated to a high standard including management qualification.Desirable
Additional relevant qualifications. IT qualification desirable.Experience
Essential
Excellent communication skills. Effective time management. Ability to manage others sympathetically. IT literacy.Desirable
Prior experience of a similar role within General Practice. Experience of EMIS Web, Docman 10, Footfall, Surgery Connect, Xero, PCSE.