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Office Administrator/customer Service
4 months ago
Overview:
Your role is to provide support in a wide range of administrative activities across various departments thus enabling you to cover and take responsibility for the delivery of many of the operational activities associated with the business.
You must at all times promote a professional image of the company as you will likely be first point of contact to visitors, customers, and vendors in person, online, and via telephone.
Main Responsibilities:
- Compiling and communicating daily job card activity to Drivers following directions/instruction you're your line manager.
- Responsible for keeping information updated and accurate and ensuring an audit trail of all working documents and company standard operating procedures.
- Compile operational activity reports, and other management information as requested by your line manager.
- Handle and log customer queries and complaints and pass to line manager for resolution.
- Setting up new contracts and vendors on systems
- Setting up confirmed orders and ensuring deposits are paid and then pass to accounts staff.
- Sending out customer quotes, tracking and follow up as required.
- Gain feedback and reviews following hires from clients, where possible within 48 hours
- Ensure customer/client has all pre hire information, utilize where possible to upsell and improve revenue.
- Ensure that all company systems and processes are followed, maintained and verified at all times.
Essential Skills:
- Demonstrable experience of office administration and support in an operational environment
- Strong attention to detail.
- Able to work on their own initiative and take responsible for the delivery of tasks whilst working in collaboration with all other parts of the business.
- Excellent time management skills
- Exceptional communication and customer service skills
- Proficiency with Microsoft Office and other business management systems and databases
- Ability to handle confidential Information.
- Strong record keeping skills.
- Friendly and personable to both internal and external stakeholders
- Ability to multitask and prioritize workload effectively.
- Ensure that Coach Manager and other business systems are kept updated and utilized as effectively as possible.
- Good standard of education
Job Types:
Full-time, Permanent
Salary:
£24,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Gym membership
- Onsite parking
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Kintore (required)
Ability to Relocate:
- Kintore: Relocate before starting work (required)
Work Location:
In person
Application deadline: 01/03/2024
