Customer Service/scheduling Administrator

1 week ago


Harrogate, North Yorkshire, United Kingdom Castle Employment Group Full time

An exciting opportunity for an experienced Customer Service/Scheduling Administrator to join a leading service based business on the outskirts of the Harrogate area.

A salary of up to £25,000 is on offer alongside a comprehensive benefits package.

This isa great opportunity for someone who has excellent customer service skills who has ideally worked within a helpdesk/ customer service focused role previously and is looking to further their skillset.

The company also provide a generous holiday entitlement,a positive and encouraging working environment alongside other additional benefits.


As a Customer Service/Scheduling Administrator you will be primarily responsible for managing and coordinating client requests for maintenance and repairs support.

You will support and work closely with a team of Engineers to complete the work and will ensurethat all queries and issues are dealt with in an efficient manner.

Key responsibilities of the Customer Service/Scheduling Administrator will include:

  • Scheduling in all reactive and planned works to Engineers and arranging for contractors to carry out the work when necessary
  • Working towards agreed key performance targets and service level agreements as discussed with individual clients
  • Ensuring that all costing for jobs is done correctly and working closely with the finance to ensure the billing/invoicing process runs smoothly
  • Updating and logging all information onto the inhouse system and supporting with the production of reports for the senior management team and associated external bodies
  • Prioritising numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people


We are keen to speak with individuals who have previous experience in a similar position, you may be a Helpdesk Advisor, Scheduling Assistant or a Planner looking to join a business where you are able to develop and progress.


  • Enjoy and will be comfortable working in a fast paced, changeable role where you need to be able to constantly prioritise and reprioritise tasks
  • Have experience of working in a similar role or within a customer service based role which has been heavily queries based
  • Have excellent communication skills and the ability to emphasise and be able to problem solve on your feet
  • Be forward thinking and will be able to use their own initiative and think outside of the box
  • Have a desire to add value and question existing processes when needed
Based on the outskirts of Harrogate this role is commutable from Leeds, Wetherby, Ripon and further afield.

This role is accessible via public transport and is in walking distance from a train station and is on a variety of bus routes from both West andNorth Yorkshire.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK.

Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding andknowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.


Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.



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