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Complaints Officer
3 months ago
We are keen to recruit an enthusiastic, flexible and highly motivated person with a keen interest in hearing feedback/concerns/complaints and in developing person centred approaches to complaints management.
This exciting opportunity is for someone who can:
- Inspire an interest in hearing feedback/concerns/complaints having a communication style which engages and motivates people at all levels.
- Support the ways in which we know how we are doing to learn and improve
- Coordinate and collate information to support internal reporting national targets and performance measures
The post holder will work as a member of the Complaints and PALS Team and be part of the Compliance and Improvement Directorate.
