Client Services Administrator

1 week ago


Guildford, Surrey, United Kingdom AJ Chambers Full time

We are excited to present a great opportunity with an International Law Firm currently looking for a Client Services Administrator to join their Guildford office.

In this role, you will become part of the Private Wealth Disputes team within an esteemed firm, requiring some admin/customer service background.

Role & Responsibilities

Customer Service:

  • Able to develop solutions to ensure an exceptional service is provided consistently
  • Update service users on progress and task status appropriately
  • Offer assistance to service users
  • Support the Compliance & Risk Team with due diligence and Anti Money Laundering processes
  • Create and manage files with understanding of principal documents within
  • Handle postal deliveries, courier services, and document logging effectively
  • Execute file closing procedures and archiving
  • Complete tasks like photocopying, scanning, printing, and filing
  • Assist in loading receipts, cheques, and bills onto the system
  • Perform searches as requested
  • Support any additional duties as needed

Practice Group Specific Tasks:

  • Additional tasks according to the Practice Group you work in
  • Preparing document packs and court bundles
  • Keeping client records updated
  • Preparing files for assessments
  • Basic Land Registry searches
  • Data Subject Access Requests
  • Updating Intranet pages
  • Other practice group specific administration tasks

Person Specification

  • At least 6 months of administration experience
  • GCSEs with grades A to C in maths and English (or equivalent)
  • Strong customer service experience and work ethic

Competencies

  • Excellent verbal and written communication
  • Proactive Team Player
  • Organised and detail-oriented
  • Good interpersonal skills with adaptable approach
  • Attention to detail and accuracy

If you believe you are a good fit for this role, please apply directly or get in touch with Jess Dodman at AJ Chambers



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