Current jobs related to Customer Experience - Hampshire - VIVID
-
Customer Experience Executive
2 months ago
Hook, Hampshire, United Kingdom Mulberry Recruitment Full timeCustomer Experience Executive - Aftercare Team Location: Hook Salary £13 - £13.50 Per Hour Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 My client based in Hook are seeking a Customer Experience Executive to join their friendly team. To apply for this role you will need...
-
Customer Experience Executive
2 months ago
Hook, Hampshire, United Kingdom Mulberry Recruitment Full timeCustomer Experience Executive - Aftercare TeamLocation: HookSalary £13 - £13.50 Per HourShifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00My client based in Hook are seeking a Customer Experience Executive to join their friendly team. To apply for this role you will need...
-
Hospitality Team Leader
2 weeks ago
Hampshire, United Kingdom Warner Leisure Hotels Full timeJob Summary:We are seeking a highly skilled and experienced Food and Beverage Team Leader to join our team at Warner Leisure Hotels. As a key member of our hospitality team, you will be responsible for leading and inspiring our team to deliver exceptional customer experiences in our restaurants and bars.Key Responsibilities:Lead and motivate a team of...
-
Hospitality Team Leader
3 weeks ago
Hampshire, United Kingdom Warner Leisure Hotels Full timeJob Summary:We are seeking a highly skilled and experienced Food and Beverage Team Leader to join our team at Warner Leisure Hotels. As a key member of our hospitality team, you will be responsible for leading and inspiring our team to deliver exceptional customer experiences in our restaurants and bars.Key Responsibilities:Lead and motivate a team of...
-
Automotive Services Manager
2 weeks ago
Hampshire, United Kingdom Halfords Full timeAbout the RoleWe are seeking an experienced and customer-focused individual to join our team as an Automotive Services Manager. As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth across our motoring services.Key ResponsibilitiesProactively engage with customers to build rapport and...
-
Automotive Services Manager
2 weeks ago
Hampshire, United Kingdom Halfords Full timeAbout the RoleWe are seeking an experienced and customer-focused individual to join our team as an Automotive Services Manager. As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth across our motoring services.Key ResponsibilitiesProactively engage with customers to build rapport and...
-
Bar Team Leader
3 weeks ago
Hampshire, United Kingdom Warner Leisure Hotels Full timeJob Summary:We are seeking a skilled Bar Team Leader to join our team at Warner Leisure Hotels. As a Bar Team Leader, you will play a key role in ensuring the smooth operation of our bars and providing exceptional customer service.Key Responsibilities:Lead and motivate a team of bar staff to deliver excellent customer service and drive sales growth.Work...
-
Bar Team Leader
2 weeks ago
Hampshire, United Kingdom Warner Leisure Hotels Full timeJob Summary:We are seeking a skilled Bar Team Leader to join our team at Warner Leisure Hotels. As a Bar Team Leader, you will play a key role in ensuring the smooth operation of our bars and providing exceptional customer service.Key Responsibilities:Lead and motivate a team of bar staff to deliver excellent customer service and drive sales growth.Work...
-
Guest Experience Associate
1 day ago
Hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeJob Title: Guest Experience AssociateWe are seeking a highly skilled Guest Experience Associate to join our team at Four Seasons Hotel Hampshire. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key Responsibilities:Respond to guest...
-
Guest Experience Associate
1 day ago
Hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeJob Title: Guest Experience AssociateWe are seeking a highly skilled Guest Experience Associate to join our team at Four Seasons Hotel Hampshire. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key Responsibilities:Respond to guest...
-
Guest Experience Associate
2 weeks ago
Hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeJob SummaryThe Four Seasons Hotel Hampshire is seeking a skilled Guest Experience Associate to join our team. As a key member of our Guest Experience team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRespond to guest requests and inquiries in a timely and...
-
Guest Experience Associate
6 days ago
hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeUnlock Your Potential with Four Seasons Hotels and ResortsAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Guest Experience Associate to join our award-winning team at Four Seasons Hotel Hampshire.About the RoleAs a Guest Experience Associate,...
-
Guest Experience Associate
6 days ago
hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeUnlock Your Potential with Four Seasons Hotels and ResortsAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Guest Experience Associate to join our award-winning team at Four Seasons Hotel Hampshire.About the RoleAs a Guest Experience Associate,...
-
Visitor Experience Manager
2 weeks ago
Hampshire, United Kingdom NATIONAL TRUST Full timeAbout the RoleWe're seeking a skilled Visitor Experience Manager to join our team at the National Trust. As a key member of our Property Leadership Team, you'll be responsible for delivering exceptional visitor experiences across our property.Key ResponsibilitiesLead a team of five direct reports to manage the visitor-facing teams and oversee the visitor...
-
Visitor Experience Manager
2 weeks ago
Hampshire, United Kingdom NATIONAL TRUST Full timeAbout the RoleWe're seeking a skilled Visitor Experience Manager to join our team at the National Trust. As a key member of our Property Leadership Team, you'll be responsible for delivering exceptional visitor experiences across our property.Key ResponsibilitiesLead a team of five direct reports to manage the visitor-facing teams and oversee the visitor...
-
Guest Experience Associate
4 weeks ago
Hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeExternal Facing Job AdvertisementJoin our small and busy Guest Experience team here at our Hampshire Countryside RetreatThe Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in picturesque countryside surroundings. Set within 500 acres of historic parklands and surrounded by 1,000 years of history, our Georgian Manor House has...
-
Guest Experience Associate
3 days ago
hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeExternal Facing Job Advertisement Join our small and busy Guest Experience team here at our Hampshire Countryside Retreat The Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in picturesque countryside surroundings. Set within 500 acres of historic parklands and surrounded by 1,000 years of history, our Georgian Manor House...
-
Guest Experience Associate
2 days ago
hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeJob DescriptionExternal Facing Job AdvertisementJoin our small and busy Guest Experience team here at our Hampshire Countryside RetreatThe Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in picturesque countryside surroundings. Set within 500 acres of historic parklands and surrounded by 1,000 years of history, our Georgian...
-
Guest Experience Associate
4 weeks ago
Hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeExternal Facing Job AdvertisementJoin our small and busy Guest Experience team here at our Hampshire Countryside RetreatThe Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in picturesque countryside surroundings. Set within 500 acres of historic parklands and surrounded by 1,000 years of history, our Georgian Manor House has...
-
Guest Experience Associate
3 weeks ago
Hampshire, United Kingdom Four Seasons Hotels and Resorts Full timeExternal Facing Job Advertisement Join our small and busy Guest Experience team here at our Hampshire Countryside Retreat The Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in picturesque countryside surroundings. Set within 500 acres of historic parklands and surrounded by 1,000 years of history, our Georgian Manor House...
Customer Experience
3 months ago
VIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancies and look after their wellbeing.
VIVID is one of the largest developers of new homes amongst housing associations in England, having built over 1,500 last year.
This is an exciting opportunity to join VIVID as their Head of Customer Experience.This a newly created post reporting to the Customer Services Director, the successful candidate will be responsible for leading high-performing teams who deliver excellent customer services that are informed and influenced by our customers.
Creating a customer-centric performance culture that drives satisfaction, finds resolutions to put things right, and embeds a continuous improvement approach to ensure effectiveness and efficiency.
VIVID is undergoing a transformation period and significantly investing in its systems and digital offer.The successful Head of Customer Experience will be unashamedly customer-centric and commercially driven with a strong grasp on the utilisation of data to make business-critical decisions, and improve processes to drive customer satisfaction.
Management responsibility for the following functions: Customer contacts, complaints, feedback and service improvements and customer engagement and place-shaping.Ability to create a customer-centric performance culture that drives satisfaction and find resolutions to issues.
Proven knowledge and experience, lead a high performing contact centre, delivering consistent service to customers across the full range of digital and phone channels.
Be the advocate for excellent customer service throughout the organisation, ensuring ease of access for customers and high levels of satisfaction.
Robust understanding of complaint management, ensuring legislative requirements are adhered to.Be the lead for VIVID Plus, VIVID Plus is our charitable arm, set up to provide targeted support for customers and investment to local communities to help them thrive, working with colleagues, local authorities, and partners to create thriving communities.
Taking the lead to embed diversity, equality, and inclusion across all operational teams.Strong track record in service delivery in a customer-centric business.
Proven experience of running a contact centre.
Sound knowledge of complaint management and the regulatory requirements.
Excellent understanding of, and experience held in a high-level role within the social housing environment, including regulation and emerging government policy.
Proven experience of continuous improvement and transforming service.Experience of leading major organisational-wide change projects.
Ability to travel between the Basingstoke and Portsmouth offices as required.
30 days holiday + bank, sell up to 10 days
~ Private medical insurance
~ Performance related bonus up to 10% of salary
~ Life assurance x3 salary
~ Healthcare cash plan
~ Salary sacrifice electric car scheme
~ Generous salary sacrifice pension matched up to 10%
~ A real sense of work/life balance where we promote flexible working and an agile culture.