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Guest Experience Associate
2 months ago
External Facing Job Advertisement
Join our small and busy Guest Experience team here at our Hampshire Countryside Retreat
The Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in picturesque countryside surroundings. Set within 500 acres of historic parklands and surrounded by 1,000 years of history, our Georgian Manor House has 134 bedrooms and suites and a beautiful award-winning Spa along with many outdoor activities.
The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer exceptional service.
The Activities Reservation Agent will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
The ideal candidate will:
- Live up to the Golden Rule
- Preferably have previous experience within the hospitality industry
- Have excellent administrative skills and attention to detail
Benefits include:
- Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
- Highly competitive remuneration package
- Guest Experience Program, including an overnight stay with breakfast
- Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Group Personal Pension Plan upon completion of three months’ service
- Bupa Dental Insurance after 1 years service
- Opportunities to build a successful career with global potential
- Access to Wagestream – a salary advance benefit
- Discounted Gym Membership
- WeCare Employee Well Being Platform
- Uniform and free meals on duty
- Employee Recognition Programmes and more
Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company
