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Leasing Associate

3 months ago

Wembley, United Kingdom Quintain Full time

Job Ref:
QUI1093

Branch:
Quintain Living Hub, Wembley Park

Location:
Quintain Living Hub, Wembley Park

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Shift pattern:37.5 hours a week on a rota that runs from 8.00am - 8.00pm (7.5 hours per day)

Hours per week:37.5

Posted date:13/03/2023

Closing date:31/03/2023

Quintain Overview:


Quintain is an award-winning mixed-use property developer in the UK and Ireland and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.


This world-famous north west London neighbourhood will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027.

Our team already manages over 3,650 exceptional homes to rent across nine unique developments.

The benefits of renting with Quintain Living includes no deposits or fees, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.

In Ireland, Quintain is one of the largest mixed-use developers.

Operating from and building within four neighbourhoods around Dublin, we have a landbank that can accommodate over 9,000 homes and almost 95,000 square metres of commercial space.


At Quintain we operate in accordance to our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.


Job Purpose:


Working with teams across the business, as one of our Leasing Associates, you will deliver the front end of our customer journey ensuring we meet our Lease up targets maximising move ins whilst driving tenancy lengths.


Key Accountabilities:

  • To work with the team to meet the business plan lease up goal, time scales and revenue targets whilst ensuring a good knowledge of occupancy/void levels;
  • To proactively contact and qualify new customer enquiries, register their rental requirements, match their requirements to the appropriate apartment and book viewing tours;
  • To tour potential customers, actively promoting the most relevant benefits of Quintain Living against their needs using an authentic and honest approach;
  • Negotiate appropriately and close potential customers to live with Quintain Living whilst working within the businesses promotional guidelines;
  • Promote and sell additional revenue generating services such as parking, storage facilities, lounge hire etc.;
  • To progress all leases in a timely fashion working closely with the operations and administration teams;
  • Work in close collaboration with Resident team to ensure every arrival (viewing tour and movein) has a seamless exceptional experience;
  • To support and set up leasing open days and contribute to corporate customer events where required;
  • Make recommendations with regard to monthly rents and rent ability of respective apartments;
  • To help develop a community within Quintain Living through fashioning and facilitating Quintain Living resident events when required;
  • Build strong and enduring relationships, both internally and externally;
  • Be the champion of our customers. Consistently look at ways we can improve the customer experience and journey through NPS feedback. Ensure every customer and resident have a fantastic Quintain Living experience;
  • To ensure the software system is up to date and accurate at all times;
  • Ensure documentation and initial payments are accurate and compliant;
  • To feed back to the Leasing Manager on customer responses and headline rents.

General Accountabilities:

  • Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
  • Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
  • At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
  • Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud.
  • Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet.
  • Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
  • Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential acti