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Basildon Team Member

3 months ago

Basildon, Essex, United Kingdom Cineworld Group Plc Full time

Basildon Team Member:

Location

Basildon

Business Area:
Cineworld Cinemas

Job type:
Flexible Hours

Job ref:
054036

Published:
about 3 hours ago

  • Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
  • Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
  • Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
  • Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
  • Be knowledgeable about the cinema i.e. services and facilities.
  • Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.
  • Provide information on performance start and finish times, films synopsis and film classification.
  • Be aware of the policy towards film piracy within the cinema.
  • Be aware of all film classifications and identification procedure.
  • Ensure all lost property is correctly delivered to the appropriate area.
  • Monitor and patrol the auditoria's for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.