Current jobs related to Telephonist - Cheltenham, Gloucestershire - Barnett Waddingham

Overview:

Do you have previous telephone, customer service, secretarial, or reception experience?

With over 1500 people across 9 UK offices, we are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance.

Each individual delivers on our shared values and our commitment to ensuring the highest levels of trust, integrity and quality.

We aim to continue our growth by recruiting talented and committed individuals that have the desire to learn and develop.

We strive to employ staff who share our values and can bring special skills - enhancing the service that we provide to our clients.

The role of our business area (Secretarial and Operations) is to provide central administration support services to all business areas, employees, and Partners at Barnett Waddingham.

In order to provide these services our network of teams include various roles, with all positions united in delivery of professional support services, aligning with the growth and success of firmwide business objectives.

We are seeking a Telephonist for our Cheltenham office,

with attractive hybrid home-working days in the office) and flexibility, where you can share your time between your home and the office (after the initial - 2 weeks of training).

This is initially a 3 month fixed-term contract however may be extended or become permanent.

Responsibilities:

The Telephonist's main responsibility will be to answer and deal with calls from clients, scheme members, their representatives and other organisations, ensuring the delivery of professional customer service and safe onward transfer and processing of all inbound calls including response to our out of hours messaging service.

Key responsibilities include:

• To act as the first point of contact for customers, clients and partner organisations; communicating effectively and efficiently with in a professional, courteous and timely manner.
• Answer a high volume of calls and maintain a rapid response rate to agreed standards, remaining calm and providing a professional response at all times.
• Operate the switchboard in a prompt, professional and pleasant manner.
• Report any faults in the switchboard, internal call system and any systems connected to the telephone software.
• Maintain and update the electronic internal telephone directory.
• Any other reasonable task as advised from timetotime.
• Support, Implement and Maintain Information Security procedures and activities in accordance to Barnett Waddingham's Information Security Policy.

The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role

Qualifications:

• Experience of working in a professional services environment or similar, particularly a customer services and/or telephony team role
• Extensive experience of Microsoft Office (Outlook, Word).
• Experience of telephony or switchboard systems
• Has excellent verbal communication style and confident telephone manner
• Good grammar, punctuation and spelling
• Conscientious ensuring that work is completed to a good standard and within specified timescales
• Adaptable and responsive to changing needs
• Remains calm under pressure polite and courteous to clients and employees

What's in it for you?:

Core & Flexible Benefits:

• Competitive discretionary annual bonus
• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
• A generous pension scheme where we contribute 8% of your salary from day one of your employment
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
• A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies
• Fresh fruit, hot and cold drinks provided free of charge in all of our offices

Giving Something Back:

• 1 paid volunteering day per year as a commitment to our Corporate Social Investment
• Support your favourite charity with the "Give as You Earn" option
• Matchfunding for individuals raising money for a recognised charity
• Our corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one. We recognise that we have an impact that goes beyond our core activities.

Values:

our values are PRINCIPLED, RESPECT, QUALITY AND PARTNERSHIP - they are important to us and we want them to be important to you as well.

**Wellbe

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