Senior Telephonist

**Senior Telephonist**

**Are you an experienced switchboard/telephonist professional? Do you have experience working within a professional services and or customer service setting? Do you wish to work for a continuously growing and reputable company? GREAT - I have just the role for you.**

My Cheltenham based client are a growing financial services firm that specialise in Insurance, Pensions, Risk and Investments. With 9 offices across the UK and due to tremendous growth, they are seeking a **Senior Telephonist** to join the team. The role is to help within the operations and secretarial side of the business, to answer and deal with calls from clients and scheme members.

**Benefits**
- Private Medical Cover
- Discretionary Annual Bonus
- Generous Pension Scheme
- Paid Volunteering
- Dental Cover
- Sports Allowance

**What are the day-to-day responsibilities of the Senior Telephonist?**
- Lead a small team of telephonist’s
- Ensure prompt responses for all calls and queries received
- Act as the first point of contact for customers, clients and partner organisations
- Communicate effectively and be courteous and professional at all times
- Provide support to the secretarial supervisor

**Skills and Qualifications of the Senior Telephonist?**
- Proficient verbal communication and confident telephone manner
- Previous experience within a similar role is highly beneficial
- Strong written grammar, punctuation, and spelling
- Can keep calm under pressure
- Driving License (desirable) - able to travel between offices for training or meetings
- Hooray is acting as an agency on behalf of the client for this position.
- Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.
- DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL T&C’s APPLY

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00-£26,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Switchboard/Telephone: 1 year (required)

Work Location: In person

Reference ID: 37601