Guest Services Team Leader

2 weeks ago


Chertsey, Surrey, United Kingdom Thorpe Park Full time

Guest Services Team Leader - Chertsey, Surrey

Company: In our magical attractions and resorts, we welcome guests from all over the world every day.

Description: Are you ready to lead a team in creating unforgettable experiences for our guests? If so, we have the perfect role for you in Chertsey, Surrey.

  • Support and lead the team to ensure memorable guest experiences and address feedback promptly.
  • Oversee the Guest Experience operation.
  • Handle escalated guest feedback and inquiries efficiently.
  • Assist guests with accessibility questions.
  • Monitor resort KPIs to share with the wider park.

Qualifications & Experience:

  • Ability to self-manage and prioritize tasks effectively.
  • Previous experience as a Duty Manager and/or team coaching.
  • Strong communication skills.
  • Drive initiatives, motivate team members, and achieve excellent results.
  • Confidence to address challenges when needed.
  • Adaptable to various situations and circumstances.
  • Encourage team ideas to enhance department operations.
  • Proficient in IT skills, especially Microsoft Word and Excel.
  • Quick learner of systems and processes.

Benefits:

  • Hourly pay rate: £12.34 with a Seasonal FTC contract until November 2024.
  • 20 complimentary tickets to Merlin attractions worldwide.
  • 25% discount at our retail stores and restaurants.
  • Development opportunities and long-term career prospects within Merlin.
  • Free bus service from Staines station to the Resort for all employees.
  • 40% online discount on LEGO products and more.

Join us at Merlin and be part of a diverse and inclusive workplace where everyone is valued and encouraged to thrive together. We are committed to fostering an environment where age, race, gender, disability, and sexual orientation are respected. While we continue to learn and evolve, our goal is to become the most inclusive and flexible employer in the industry.


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