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Performance Management Lead

3 months ago

King's Lynn, Norfolk, United Kingdom Kings Lynn & West Borough Council Full time
Based at King's Court Council Offices, King's Lynn

If you have excellent working and technical knowledge of all aspects of council tax and business rates billing, collection, and recovery along with supervisory experience we have the perfect post for you.

As one of the two team leaders, you will be responsible for the staff, workload, and performance of the Revenues Team, managing and motivating staff to their best performance levels and supporting their personal and professional development.

You will also provide technical information and opinion on council tax and business rates matters and manage the external enforcement agents.

In addition, you will manage the ad-hoc system jobs including bill extracts, direct debit runs and recovery notice production.

You will have or be working towards a management qualification with an understanding of management and motivation tools and techniques and able to apply this to staff.

You will also have experience of target-based appraisal systems and appraising staff performance.