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SIMS Consultant

3 months ago

London, Greater London, United Kingdom PARENTPAY LIMITED Full time

6-Month Fixed Term Contract
Our Customer Engagement Team is seeking a customer-focused professional with expertise in SIMS (Schools Information Management System) for a 6-month Contract. The ideal candidate should have exceptional relationship building skills and enjoy providing customers with value-added systems to help them reach their personal goals. This role plays a crucial part in simplifying education administration and data processes, leading to improved educational outcomes for schools and students.

By engaging with customers from various perspectives, you will offer optimal solutions and support. Your responsibilities will include post-sale customer relationship management, offering guidance and practical assistance to ensure customers maximize the use of our products and services, ultimately driving usage and enhancing customer satisfaction.

Working closely with dedicated accounts, you will serve as a trusted advisor aiming to boost retention and brand loyalty. Joining a close-knit team, you will be part of a group that prides itself on grasping school challenges and leveraging SIMS effectively to support their priorities.

This role will require travel to schools, with termly visits amounting to approximately 3-4 days a week in the Wiltshire/Dorset area.

You will be responsible for engaging with schools on a termly basis to assist and guide key staff on essential processes throughout the year such as Exams, Census, or End of Year tasks. Additionally, you will work with schools to enhance their SIMS knowledge and pinpoint areas for improvement to help them meet their objectives. This support will be provided through a mix of in-person and remote meetings.

Key Responsibilities

  • Develop a clear understanding of customers' challenges and business priorities to drive confident usage of the SIMS software suite
  • Cultivate a collaborative and positive relationship with customers, managing adoption, encouraging usage, and ensuring customer satisfaction
  • Collaborate closely with schools on their MIS, providing support and guidance on key objectives
  • Manage your schedule effectively, booking school appointments at least a term in advance
  • Deliver services professionally with a focus on customer satisfaction
  • Offer high-level expertise and sector knowledge to expand customers' product usage
  • Enhance customer retention, identify growth opportunities, and secure customer advocacy for various products
  • Act as the Voice of the Customer across different departments like Product or Service Desk Teams

Skills, Knowledge, and Expertise

  • Experience in building customer relationships (internally and/or externally) to influence client decisions at a senior level
  • Thorough knowledge of all SIMS aspects such as Attendance/Lesson monitoring, Reporting, Assessment, End of Year processes, Statutory Returns, Workforce Census, SEN, Behavior Management, Options, and Exams
  • Proficient in Microsoft packages including PowerBI, Excel, Outlook, and Teams
  • Strong interpersonal skills for fostering positive customer relationships
  • Proactive with strong organizational and time management abilities to handle multiple projects simultaneously
  • Skilled at creative problem-solving
  • Ability to work independently and collaboratively within a team
  • Effective communicator with persuasive skills for remote and face-to-face presentations
  • Must have a valid driving license as the role involves travel
  • Occasional overnight stays away from home may be required

About ParentPay Group

ParentPay Group consists of eleven brands driving advancements in EdTech. As the largest EdTech provider in Europe, we assist primary and secondary schools in streamlining cashless payments, enhancing parent engagement, managing meals efficiently, and securely storing data. Ultimately, we help create more time for learning.