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Hospitality Manager

4 weeks ago

London Greater, United Kingdom Chartwells - Independent Careers Full time
*Hospitality Manager - Hampton Middlesex

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Free meals
  • Free on-site gym
  • Onsite free car parking
  • Free onsite swimming pool access
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Working 5 out of 7 days
*Purpose of the role:
  • To manage the Hospitality Catering Function, consistently delivering a high quality, efficient Hospitality service that meets or exceeds client, customer and Compass objectives.
  • To build client relationships and instil trust in all aspects of the function.
  • To assist other catering departments as requested.
  • To deliver great service in line within all Company policies, procedures and guidelines.
*Key accountabilities:
  • Understand and deliver all contractual terms
  • Act as first point on contact for all hospitality bookings.
  • Communicate regularly with client (as per agreed Service level agreement)
  • Implement and maintain a customer feedback process. Reporting monthly to unit manager.
  • Action plans are completed following client satisfaction surveys and client feedback
  • Demonstrates knowledge of food and beverage operations with a focus on innovation, standards and market awareness
  • Promote the unit and act as a Compass Advocate at all time
  • Identify any additional opportunities and discuss with line manager
  • Action plans are completed following consumers satisfaction surveys
  • Ensure all client hospitality is delivered in line with the expectations
  • Ensure staff uniforms are well presented.
  • Ensure employees consistently demonstrate customer care, selling techniques, merchandising skills and knowledge of menu
  • Manage the Hospitality booking system - Bluerunner.
  • Ensure item costs on BR are kept up to date in line with FBOL
  • Ensure nominal food costs are agreed with the client annually ( minimum)
  • Analyse and manage effectively all in unit costs.
  • Ensure accurate and timely monthly Client Issues reports
  • Ensure cost records are accurately inputted and maintained
  • All food / equipment ordering is done via FBOL
  • All food wastage is recorded and minimised
  • Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
  • Operate secure stock ordering, receipt, issues and control systems
  • Manage all equipment hire processes
  • Complete labour schedule within the labour budget
  • Effectively minimise any agency and overtime spend
  • Adjust labour schedule in line with sales/budgets
  • Analyse and manage effectively all in unit costs
  • Ensure budgets are understood and achieved
  • Ensure all costs are managed effectively within budget
  • Ensure secure financial control and cash handling procedures
*Person specification:
  • A sound background within hospitality or contract catering ( ideally within education sector ) is an advantage, as is excellent food and health and safety awareness.
  • In this role there is a need for strong people management skills and excellent communication, with the flexibility to adapt style depending on the audience and circumstances. There is also responsibility for coaching and training the team in order to ensure that all employees have the appropriate skills to deliver an excellent service.
  • There is a focus and need for the management of budgets and labour costs Therefore, commercial awareness is essential as is the ability to hold others accountable and think strategically.
  • In this role there is a high level of responsibility and focus on ensuring that we are delivering a great service to our clients and customers. A strong customer service background and ethos is therefore vital.
*Essential:
  • GCSE or equivalent in English and Maths
  • Operational Management experience in Hospitality or Contract Catering
  • Computer literate
  • Strong communication skills
  • Strong organisational skills
  • Ability to work to strict pressured deadlines
  • Able to communicate at all levels
*Desirable:
  • HND/Degree in Management
  • Financial acumen
  • Industry aware
  • Assertive, calm and works well under pressure
  • Driving license
About UsAs part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.

Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.


Job Reference:

com/2305/C31501/ /R/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career.

We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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