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Retail System Manager
3 months ago
Company Description:
The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour's wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.
Position Overview:
We have an exciting opportunity for an experienced leader in Retail Business Systems to join our IT team on a 12-month Fixed Term Contract. A key focus of the role will be to plan and deliver a new POS (point of sale) systems across our retail outlets in UK, EU and USA. Barbour operate full-price and outlet retail stores mainly in the UK, USA, and a limited number in Europe (Ireland and Germany) and are investing in new POS hardware. The Retail System Manager will need to ensure that our POS software and associated tools are localised and tested for each market, and the roll-out planned and executed with excellence.
The role will work with the existing IT management team to deliver this project on time and without disruption to our commercial operations. The successful candidate will have experience in POS hardware, software (preferably Cegid) and localisation in multiple countries (languages, receipts, fiscal, sales tax), as well as demonstrable project management delivery.
The role may require the delivery of other associated business cases and projects in the retail estate.
Essential Duties and Responsibilities:
- Analyse business requirements and lead discovery workshops with Users to produce specification documents and user stories to support changed or new customer and business needs.
- Work with SaaS solutions, software providers, systems integrators, software development companies and Barbour's development team members to design solutions, proposals and design specifications to meet the functional requirements.
- Take delivery of changes, releases, and solutions, ensure function compliance to requirements, smoke test, lead end-to-end testing and UAT.
- Assess change impacts, follow release and change management processes and manage stakeholder communication to successful go-live.
- Evaluate, test, schedule and / or upgrade solutions with major upgrades, releases, patches, and bug fixes.
- Work with the integration team to change and deliver integrations to the product and marketing systems.
- Provide 3rd-level support and assistance to our 1st and 2nd-level operational support team.
- Support the business with data queries, extracts, and analysis.
- Maintain strong system and knowledgebase documentation.
Skills and Experience:
- Computer Science degree or equivalent training and experience
- SQL language to advanced level
- Experience in supporting and enhancing Product Lifecycle Management systems (PLM), ideally Centric PLM
- Experience in supporting and enhancing Product Information Systems
- Experience in B2B portals.
- Experience in apparel / fashion
- Excellent problem-solving skills with the ability to manage, troubleshoot, analyse and resolve critical data issues in a structured manner.
- Skills is SQL is highly useful and preferred.
- Skills in Postman and APIs preferred.
- Provide out-of-hours support to critical incidents and scheduled maintenance activities.
- Skilled at influencing, guiding, and facilitating stakeholders and peers.
- Ability to articulate new ideas and concepts to technical and nontechnical audiences.
- Ability to understand the long-term ("big picture") and short-term perspectives of situations.
- Ability to work creatively & analytically to solve business problems and propose solutions.
- Displays intellectual curiosity and integrity.
- Motivated and driven by achieving long-term business outcomes.
- Ability to work effectively in a team environment and work with cross-functional teams.
Benefits:
- Discretionary Company bonus scheme
- Staff discount
- Staff shop
- Healthcare cash plan
- 25 days holiday as standard increasing with length of service plus bank holidays
- Free onsite parking
- Subsidised canteen
Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
