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System Support Specialist
2 months ago
We are seeking a skilled System Support Analyst to join our IT team at Barbour, a leading lifestyle brand with a rich history of innovation and excellence. As a key member of our team, you will play a vital role in supporting and improving our business processes and systems.
Key Responsibilities:- Provide expert support to our business users on the use of core systems, including our ERP and Warehouse Management System.
- Analyze and resolve business issues with core systems, ensuring minimal disruption to our operations.
- Collaborate with the IT development team to deliver changes and improvements to our business systems.
- Conduct process and systems analysis to identify areas for improvement and document requirements for change.
- Develop and deliver training programs to ensure our business users are proficient in the use of our core systems.
- Document known problems, workarounds, and routine tasks to ensure seamless support to our business users.
- Proven experience supporting business systems, including ERPs.
- Strong technical IT background, including development experience.
- Ability to query in SQL to support problem analysis.
- Excellent communication and interpersonal skills.
- Willingness to participate in training and development activities to support career growth.
- Discretionary company bonus scheme.
- Staff discount.
- Staff shop.
- Healthcare cash plan.
- 25 days holiday as standard, increasing with length of service.
- Access to training and development activities.
- Free onsite parking.
- Subsidized canteen.
- Hybrid and flexible working.
- 4pm finish on Fridays.
- Wellbeing support.
