2nd line it support

2 weeks ago


Richmond, Greater London, United Kingdom Hays Technology Full time

2nd Line IT Support Position at York HQ

  • Multiple 3-month contracts available
  • Hybrid working model
  • Day rate: £200.00 UMB (Inside IR35)

Your New Role:

Exciting opportunities for individuals experienced in 2nd Line IT Support to join a York-based company on a 3-month initial contract.

This role offers a hybrid work arrangement, starting with 3 days in the office and 2 days remote. After probation, this can be adjusted to 3 days remote and 2 days in the office.

Weekend work will be required on a rotational basis within the team.

What You Need to Succeed:

  • Proven experience in customer service
  • Minimum 2 years of technical experience on a busy Service Desk
  • Experience in large-scale, multi-site environments
  • Working to and reporting against SLAs
  • Windows 10 support in a domain environment
  • Hardware and peripherals troubleshooting
  • Software troubleshooting
  • Active Directory administration
  • Understanding of TCP/IP networks
  • Microsoft Office 2016 Suite proficiency
  • VPN troubleshooting

What You'll Get in Return:

This initial 3-month contract offers multiple vacancies with a day rate ranging from £170.00 to £200.00 UMB Co (Inside IR35).

Full shift pattern details are available upon request.

How to Proceed:

If you are intrigued by this opportunity, share an updated copy of your CV by clicking the 'apply now' button or reach out to us directly.

If this role doesn't align with your expectations but you are on the hunt for a new position, get in touch with us for a confidential career chat.

About the Company:

Hays Specialist Recruitment Limited serves as an intermediary for permanent and temporary worker placements.

By expressing interest in this position, you agree to the terms, privacy policy, and disclaimers available at the provided link.


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