Weekend Resettlement Worker

2 weeks ago

Richmond, Greater London, United Kingdom AJP Care Ltd Full time
Hours: 15 hours per week ( Saturday and Sunday)

PURPOSE OF JOB


As a Resettlement and Support Worker, you will be part of a professional and experienced team and will be responsible and accountable for the provision of hostel-based services and the effective co-ordination of support to rough sleepers with complex needs.

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You'll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.


DUTIES PRINCIPAL RESPONSIBILITIES:

  • Service Delivery
To be responsible and accountable for the effective delivery of high-quality hostel accommodation and appropriate resettlement for homeless people in line with policies and procedures

  • Resource Management
To be responsible and accountable for making effective use of the available resources

  • Casework Management
To be responsible and accountable for providing advice, support, motivation, crisis intervention and future planning, appropriate to the expressed needs of allocated Hostel residents

  • Organisational Responsibilities
To be responsible and accountable for contributing to the running of integrated services for homeless people

SPECIFIC DUTIES:

  • Service Delivery
- Provide an effective need led service for allocated residents throughout their tenancy, in line with policies and procedures.

  • Ensure that allocated residents are resettled in accommodation appropriate to their expressed needs, working to the licence agreement
  • Ensure that allocated residents have access to specialist services as required, utilising both internal and external resources
  • Develop meaningful rapport with clients in order to facilitate the best possible outcomes
  • Resource Management
  • Maximise rental income and minimise arrears, maintaining accurate records
  • Maintain a working knowledge of local providers of emergency, temporary, permanent and move on accommodation
  • Maximise the opportunities available for clients through joint working with external providers
  • Maintain accurate records of all work undertaken, on individual client files and database
  • Casework Management
  • Undertake assessments and casework with clients seeking support or resettlement, ensuring an integrated approach to the support provision
  • Participate in regular reviews of clients' cases alongside partner agencies and other services
  • Assist clients with benefit claims, liaising with appropriate agencies and the SPEAR finance team, and maintain proper records
  • Undertake pretenancy work with clients, to ensure that identified accommodation is appropriate, safe and promotes well being
  • Complete the required data entry and ensure that other records of work undertaken are maintained as required to enable the performance management of the service.
  • Organisational Responsibilities
  • Participate in staff management and support systems in line with policies and procedures, including induction, supervision, appraisal and training audits
  • Support Trainee Project Workers on shift, and contribute to their training programme as required
  • Liaise and work with all internal stakeholders to deliver an effective wide service
  • Work as part of the team to devise and contribute to new initiatives
  • Maintain a safe and appropriate physical environment for staff and service users, in conjunction with the Landlords and Health and Safety Representatives
  • Ensure that operational statistics as required by funders and the Trustee Board are available
  • Undertake other duties as your line manager should require in keeping with the responsibility of the post

PERSON SPECIFICATION
Knowledge, Skills and Abilities

  • Relevant recent experience, either paid or voluntary, working with homeless people or rough sleepers
  • A knowledge of the issues affecting single homeless people
  • Experience of care and support systems for homeless people, including key working, care planning and joint working.
  • Experience of conducting client assessments and interviews
  • The ability to work with clients who may display challenging behaviour
  • The ability to work within a team and on your own initiative
  • The ability to represent appropriately in all situations, and to work professionally with external agencies
  • A basic knowledge of appropriate legislation, including welfare benefits and housing law
  • An understanding of and commitment to confidentiality and professional boundaries
  • An understanding of and commitment to Equal Opportunities
  • An understanding of Health and Safety and an ability to manage the associated requirements practically and professionally
  • Effective numerical skills and good communication skills, both written and verbal
  • The ability to keep accurate records of work and to produce reports for a diverse audience
  • The ability to organise a varied workl

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